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For Companies At a Glance
- Tasks: Help customers activate their accounts and ensure they succeed with Oracle Cloud.
- Company: Join Oracle, a global leader in cloud solutions with over 40 years of innovation.
- Benefits: Enjoy flexible work, competitive pay, and extensive professional development opportunities.
- Why this job: Be part of a diverse team that values your input and fosters a fun work-life balance.
- Qualifications: A degree in a relevant field and a passion for IT; customer-facing experience is a plus.
- Other info: Oracle promotes inclusivity and offers support for individuals with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Customer Success Associate
Ensure a quick and smooth customer account activation, providing the customer with relevant knowledge for early use.
Continuously monitor and review the adoption plan with the customer to ensure progress aligns with their expectations, facilitate ROI, ensure success during critical stages (e.g., Go Live), and provide long-term support.
Identify and escalate new business opportunities.
Stimulate customer interest by sharing relevant information and facilitating connections with relevant Oracle activities.
Remove barriers by ensuring the progress and rapid resolution of support tickets through engaging relevant teams and defending the customer\’s interests. Proactively identify structural problems affecting the customer\’s use of Oracle Cloud and develop resolution plans.
Act as a customer advocate for product features and requirements.
Qualifications
- BA/BS degree (or higher) in a relevant field
- Relevant modules and/or experience in Project Management, Business, or IT
- Problem-solving skills, task planning, and delegation skills
- Passion for IT and technology
- Listening and coordination skills
- Energetic, sociable, with a customer-centric approach, constantly seeking to anticipate customer needs through advice, training, or methodology
- Ability to understand customers\’ business requirements and define success
- Strong collaboration and networking skills, with the ability to work in teams
- 0-2 years of experience, creativity, and passion to join the team, working professionally and competently
- Customer-facing work experience is a plus
What We Offer
- Significant investment in professional development through training and a network of resources and leaders within Oracle
- Opportunities to engage with diverse customers across multiple areas
- Flexible and fun work environment promoting work-life balance
- An inclusive, multicultural community valuing new perspectives
- Competitive pay and excellent benefits
Additional Information
Career Level: IC1
About Us: As a global leader in cloud solutions, Oracle leverages cutting-edge technology to address today\’s challenges. We have partnered with industry leaders across sectors and have thrived for over 40 years by operating with integrity. We are committed to fostering an inclusive workforce that promotes opportunities for all. Oracle offers global career opportunities, competitive benefits, flexible medical, life insurance, and retirement options, and encourages community involvement through volunteer programs. We are dedicated to including people with disabilities at all employment stages. For accessibility assistance, contact us at +1 888 404 2494 or via email. Oracle is an Equal Employment Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We also consider qualified applicants with arrest and conviction records, in accordance with applicable laws.
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GenO Cloud Adoption Manager, UK employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GenO Cloud Adoption Manager, UK
✨Tip Number 1
Familiarise yourself with Oracle Cloud and its features. Understanding the platform will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Oracle, especially those in customer success roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships or resolved issues in previous roles. This will showcase your problem-solving skills and customer-centric approach, which are crucial for this position.
✨Tip Number 4
Stay updated on industry trends and challenges related to cloud technology. Being knowledgeable about current developments will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace GenO Cloud Adoption Manager, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the GenO Cloud Adoption Manager role. Emphasise any customer-facing roles, project management experience, and your passion for IT and technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background fits the qualifications listed. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous roles.
Highlight Problem-Solving Skills: In your application, provide examples of how you've identified and resolved problems in past positions. This is crucial for demonstrating your ability to proactively address customer needs and ensure their success.
Showcase Collaboration Experience: Since the role requires strong collaboration and networking skills, include instances where you've worked effectively in teams or facilitated connections between different stakeholders to achieve a common goal.
How to prepare for a job interview at Oracle
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a GenO Cloud Adoption Manager. Familiarise yourself with customer success strategies, account activation processes, and how to facilitate ROI for clients.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and resolved issues. Highlight your ability to proactively address structural problems that may affect customer use of Oracle Cloud.
✨Demonstrate Customer-Centric Approach
Be ready to discuss how you prioritise customer needs and advocate for their interests. Share instances where you've gone above and beyond to ensure customer satisfaction and success.
✨Highlight Collaboration and Networking Skills
Since this role involves working with various teams, emphasise your teamwork abilities. Discuss how you've effectively collaborated in the past and how you plan to engage with different stakeholders at Oracle.
