Data Centre Technician

Job Description
You will join an onsite team providing 24×7 support with a mixture of onsite rota and oncall
Candidate will have previous datacentre Experience in large scale datacentres
Long line cabling experience (up to 50 meters) is essential for this role to support multiple rack deployments with cabling expected to be at a world class standard
Responsible for effective delivery of technical support, rack installations and project work
The break fix activities technicians are responsible for include, but not limited to, CPU/memory/Motherboard/HDD replacements, cable replacements, network issue diagnosis and problem diagnosis
Work on problem escalations with relevant teams to resolution
Assist with decommissions and destruction events
Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives
Technician will perform activities in accordance with internal polices and service level agreements
Involvement in multiple projects across numerous lines of business
Responsibilities
RESPONSIBILITIES
Installation and Configuration:
Plan for new rack deliveries in cooperation with 3 rd party team
Install and configure servers racks, switches, and other hardware.
Rack installations performed under strict SLA\’s to ensure swift handover to the business
Involvement with the design & commissioning of new whitespaces
Long-Line Cabling:
Install, maintain, and troubleshoot long-line cabling for new rack installs to a high standard, ensuring clean, organized, and efficient cable management.
Ensure that all cabling follows strict OCI standards
Perform cable testing to help troubleshoot connectivity issues
System Maintenance:
Break/fix activities on all server hardware including CPU, System Boards, HDDs. Conduct routine hardware and software checks to ensure optimal operation of systems and equipment.
Monitor and respond to the issue ticketing system, addressing issues as they arise and according to SLA\’s and business requirements.
Project Work
Assist with and/or own the planning and delivery of Ad-Hoc projects when required
Work with inventory teams to ensure materials available for project work when required
Troubleshooting and Repairs:
Diagnose and resolve hardware and network issues.
Perform preventative maintenance when required according to project-based tickets
Monitoring
Monitor the ticketing queue and ensure prioritisation according to severity and corresponding SLA\’s
Keep open tickets updated and work with relevant stakeholders to ensure effective workflow
Collaboration and Support
Work with other teams (network engineers, system administrators, etc.) to troubleshoot and resolve issues.
Provide support to on-site teams or remote personnel when required.
Site Cover
A rota system for onsite coverage 16 x 7 (subject to change)
On Call cover required to respond to high severity calls outside of these hours
UK Passport required for access to certain area\’s
Travel
Some travel will be involved
Qualifications
Career Level – IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow\’s technology to tackle today\’s challenges. We\’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That\’s why we\’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We\’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.