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- Tasks: Oversee customer accounts, enhance satisfaction, and drive revenue growth.
- Company: Join Oracle Health, a leader in cloud solutions and human-centric healthcare.
- Benefits: Flexible medical, life insurance, retirement options, and work-life balance.
- Why this job: Make a real impact on healthcare experiences while growing your career.
- Qualifications: Bachelor’s degree and 8+ years of relevant experience required.
- Other info: Inclusive workplace with opportunities for all and commitment to community service.
The predicted salary is between 28800 - 48000 £ per year.
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human‑centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our goal is to improve health, reduce costs, and enhance the healthcare experience by connecting clinical, operational, and financial data to support better decisions about health and well‑being.
The Customer Success Executive is responsible for overseeing an assigned portfolio of Oracle Health customer accounts, focusing on continuous improvements to customer adoption and experience. You will facilitate contract renewals, increase customer satisfaction, achieve service level targets, and drive incremental revenue growth. Your role includes identifying opportunities for operational simplification, optimizing product use, and ensuring effective adoption of Oracle Health solutions.
- Strong Success Plans for their customer or portfolio of customers
- Referenceability Success Stories
- ARR retention and growth
- Contract renewal rate
- Code currency
- Sales Leads generated
- Overall customer satisfaction
- Customer performance on KPIs relative to peers
Responsibilities:
- Oversee the customer lifecycle and operational success for assigned accounts.
- Cultivate strong internal and external partnerships, driving positive outcomes and incremental revenue growth.
- Develop and manage action plans to achieve identified improvement opportunities.
Basic qualifications:
- Bachelor’s degree, or equivalent relevant work experience
- 8+ years of related experience
Preferred qualifications:
- Demonstrated experience in implementation or client‑facing relationship roles
- Understanding of various technical architectures and operating systems
- Industry experience is desired
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We partner with industry leaders across sectors and thrive after 40+ years of change by operating with integrity. We are committed to an inclusive workforce that promotes opportunities for all. Our benefits support work‑life balance and include flexible medical, life insurance, and retirement options. We encourage giving back through volunteer programs and are committed to hiring individuals with disabilities. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider employment qualified applicants with arrest and conviction records pursuant to applicable law.
Customer Success Executive employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Oracle Health on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Oracle Health's mission and values. We should be ready to discuss how our experience aligns with their goal of improving healthcare through data. It shows we’re genuinely interested!
✨Tip Number 3
Showcase our success stories! Think about specific examples where we've improved customer satisfaction or driven revenue growth in previous roles. This will help us stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it keeps us on their radar as they make decisions.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in client-facing roles and any relevant achievements that align with Oracle Health's mission of improving healthcare experiences.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills can contribute to customer satisfaction and operational success. Use specific examples from your past roles to illustrate your ability to drive positive outcomes.
Be Personable: Remember, Oracle values human-centric interactions. Let your personality shine through in your application. Show us how you build relationships and foster partnerships, as this is key to the Customer Success Executive position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Oracle
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer success, such as contract renewal rates and customer satisfaction scores. Be ready to discuss how you’ve positively impacted these metrics in your previous roles.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to cultivate strong partnerships, both internally and externally. Think of specific instances where you’ve driven positive outcomes through collaboration and communication.
✨Understand Oracle Health's Mission
Dive deep into Oracle Health’s mission of creating a human-centric healthcare experience. Be prepared to articulate how your values align with theirs and how you can contribute to improving health outcomes for customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to optimise product use. Practice articulating your thought process and the steps you would take to address common challenges faced by customers.
