At a Glance
- Tasks: Support international healthcare customers and resolve complex technical issues using Cerner Millennium.
- Company: Join Oracle Health, a leader in AI and cloud solutions for healthcare.
- Benefits: Flexible medical, life insurance, retirement options, and community volunteer programs.
- Other info: Dynamic team environment with opportunities for professional growth and innovation.
- Why this job: Make a real impact on global healthcare delivery while growing your career.
- Qualifications: Bachelor's degree or equivalent experience, with knowledge of HL7 standards and SQL.
The predicted salary is between 40500 - 49500 £ per year.
What you will do
- Contribute to Oracle Health's mission to improve health, reduce costs and enhance the healthcare experience.
- Apply your technical expertise to support international healthcare customers using Cerner Millennium.
- Work with internal teams and stakeholders to investigate complex issues, strengthen support practices and improve service delivery.
- Use automation, advanced tooling and AI assistance to identify recurring issues and support continual improvement.
- Serve as a primary contact for customers, building trusted relationships and responding to FSI service requests, change requests and enquiries.
- Troubleshoot and resolve moderately complex issues across front-end and back-end applications, escalating advanced technical issues to the appropriate teams when required.
- Manage service requests in line with service level agreements and key performance indicators, prioritising work by severity and urgency.
- Communicate progress and resolutions clearly to customers and internal collaborators, ensuring issues are fully addressed.
- Collaborate with internal teams to report design, reliability and maintenance issues, and contribute to the resolution of routine and non-routine problems.
- Document investigation notes, activities, resolutions and knowledge articles throughout the service request lifecycle.
- Maintain registration and scheduling, orders, results and documentation interfaces, including ADT, SIU, ORM, ORU and MDM message types.
- Support interface monitoring and post-go-live maintenance to help maintain system reliability and performance.
- Analyse and execute ad-hoc Cerner Command Language (CCL) scripts to resolve technical issues and improve system functionality.
- Participate in an on-call rotation to provide support outside normal business hours as needed.
Qualifications
- A bachelor's degree in information technology, healthcare or a related field, or equivalent relevant experience.
- Proficient English language skills.
- Experience working with Health Level Seven (HL7) standards.
- Advanced Structured Query Language (SQL) knowledge.
- At least two years of Cerner Millennium interface experience.
At Oracle, we don't just respect differences, we celebrate them.
We believe that innovation starts with inclusion and that to create the future we need people with diverse backgrounds, perspectives, and abilities.
That's why we're committed to creating a workplace where all kinds of people can do their best work.
When everyone's voice is heard and valued, we're inspired to go beyond what has been done before.
Oracle Health is working to shape the future of healthcare through human-centric experiences powered by unified global data.
Our work connects clinical, operational and financial information to help improve care and decision-making for patients, providers, payers and communities.
As a Senior Support Engineer in the Support Services team in London, you will provide specialist support for Foreign System Interface (FSI) capabilities within Cerner Millennium.
You will help international healthcare customers resolve complex technical issues, maintain critical interfaces and support reliable services that enable better healthcare delivery.
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
And with AI embedded across our products and services, we help customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute.
That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
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Senior Support Engineer, Foreign System Interface (FSI) in City of Westminster employer: Oracle
Oracle is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to operational excellence within cutting-edge data centre environments. Join us to be part of a forward-thinking team that values your expertise and fosters growth in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer, Foreign System Interface (FSI) in City of Westminster
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We think you need these skills to ace Senior Support Engineer, Foreign System Interface (FSI) in City of Westminster
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Oracle.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Oracle and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Oracle
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Oracle uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
