Crisis Management Principal, EMEA in City of Westminster

The Crisis Management Principal, EMEA is responsible for leading regional crisis management operations across Europe, the Middle East, and Africa, with particular focus on high‑consequence operating environments, regulated business activity, data center and cloud infrastructure dependencies, manufacturing or technology operations, and complex geopolitical risk. The role provides regional ownership for crisis readiness, incident escalation, response coordination, stakeholder communication, employee accountability, exercise delivery, after‑action review, and continuous improvement.

This position operates as the regional crisis management lead for EMEA under Oracle Global Physical Security's crisis management framework, which defines crisis management as the coordinated activities to prevent, prepare for, respond to, and recover from crises. The framework requires a scalable response model that can flex from local incidents to broader regional or global events managed through an enterprise‑level coordination structure. The role is expected to translate incomplete and fast‑moving information into structured decision support for senior stakeholders, while keeping the response focused on Oracle's priorities: people, assets, and enterprise continuity.

The candidate should be comfortable operating across corporate, operational, technical, and field environments, including data centers, regulated customer environments, manufacturing or energy‑sector operating models, and regions affected by conflict, civil unrest, severe weather, infrastructure disruption, public health events, or travel disruption. This is a mid‑career to senior individual contributor role suited for a candidate who has operated in complex physical, operational, or infrastructure risk environments and can bring that experience into Oracle's EMEA crisis management program.

• Scope regional coverage: Own crisis management operations and readiness across EMEA, including support to Oracle field offices, OCI/data center environments, regional business operations, travelers, special events, and country‑level leadership teams.
• Lead activation of Local Crisis Management Teams and Regional Crisis Management Teams based on circumstances and impact, ensuring scalable response.
• Develop and deliver a regional training and exercise program, validate crisis management system capability, conduct exercises, and perform post‑exercise reviews.
• Act as Incident Commander or crisis management facilitator, opening crisis calls, assigning scribes, establishing meeting cadence, confirming stakeholders, driving impact assessment, and documenting actions.
• Coordinate cross‑functional crisis response with GSOC, Regional Security, OCI, RE&F, EHS, HR, Global Travel, Legal, Compliance, Privacy, Communications, RMRP, GIS, GIT/MIM, Global Customer Support, and country leadership.
• Produce or oversee situation summaries, executive briefs, employee advisories, stakeholder notifications, and close‑out communications.
• Maintain EMEA crisis management rosters, activation procedures, decision criteria, briefing templates, after‑action templates, and regional response playbooks.
• Design and deliver regional crisis management exercises, including notification exercises, tabletop exercises, simulated exercises, and functional scenario workshops.
• Conduct after‑action reviews and after‑action reports following incidents and exercises, identifying lessons learned, corrective actions, owners, and due dates.
• Track corrective actions to closure and use findings to improve regional crisis management capability.
• Partner with OCI and data center stakeholders to align crisis response with operational continuity expectations for critical infrastructure and regulated environments.
• Support business continuity partners by ensuring crisis information is cascaded to risk managers and impacted Lines of Business.
• Support special events and high‑risk business activity in EMEA through pre‑event incident management planning, stakeholder identification, escalation pathways, and response support.
• Maintain relationships with relevant public/private sector, security, travel‑risk, and intelligence partners that support EMEA situational awareness and response coordination.
• Provide concise updates to GPS leadership and regional stakeholders on readiness posture, active incidents, emerging risks, and program gaps.
• Maintain audit‑ready evidence of exercises, incident response activity, communications, decisions, after‑action findings, and corrective action tracking.

• 10 to 12+ years of experience in crisis management, incident management, emergency management, business continuity, resilience, security operations, operational risk, or related fields.
• Demonstrated experience leading time‑sensitive incident or crisis response in complex, matrixed organizations.
• Background in energy, technology manufacturing, critical infrastructure, cloud, data center, industrial, telecommunications, logistics, or regulated operating environments.
• Experience managing cross‑functional response calls, assigning actions, documenting decisions, and briefing senior stakeholders.
• Strong understanding of crisis management lifecycle concepts: preparedness, response, recovery, after‑action review, and continuous improvement.
• Experience developing and delivering crisis exercises, tabletop scenarios, training sessions, and stakeholder readiness programs.
• Ability to assess incident impact across people, facilities, assets, operations, travel, customers, reputation, and continuity.
• Excellent written communication skills, with demonstrated ability to produce concise executive summaries, incident updates, employee advisories, and after‑action reports.
• Practical knowledge of emergency notification systems, incident management platforms, collaboration tools, and structured reporting methods.
• Ability to operate with incomplete information, competing stakeholder needs, and high‑consequence decision timelines.
• Knowledge of EMEA operating considerations, including regional geopolitical risk, labor and privacy sensitivities, public authority interfaces, and cross‑border business disruption.
• Willingness to travel periodically and support after‑hours incidents as part of a 24x7 on‑call model.

• Experience in energy‑sector crisis management, technology, manufacturing, cloud infrastructure, semiconductor, industrial operations, or data center crisis management environments.
• Experience working with or supporting regulated industries, hyperscale environments, customer assurance, or audit‑driven operational controls.
• Familiarity with ISO 22361 crisis management guidance, ISO 22301 business continuity concepts, ISO 31000 risk management principles, ISO 27001 security management alignment, and ISO 31030 travel risk management.
• Experience coordinating with Legal, Privacy, Compliance, Corporate Communications, HR, and business continuity teams during sensitive incidents.
• Experience with Everbridge, mass notification systems, travel tracking tools, intelligence platforms, GIS/mapping tools, or similar crisis management technologies.
• Experience producing evidence for audits, customer assurance, compliance reviews, or operational resilience requirements.
• Experience supporting incidents involving civil unrest, geopolitical disruption, severe weather, infrastructure disruption, employee welfare, travel disruption, or critical facility operations.
• Professional certification such as CBCP, MBCI, CBCI, CEM, PMP, ISO 22301 Lead Implementer/Auditor, or equivalent experience.
• Military or public sector emergency management experience preferred.