APEX SME

As an Advisory Apex Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Apex Engineer is sought by customers and Oracle employees to provide expert technical advice.

UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team.

Responsibilities

As an APEX SME you are expected to be an expert member of the problem-solving team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Main duties and responsibilities include:

• Client-specific and proactive support of dedicated CSS customers to ensure operational excellence of APEX in the Cloud. Technical understanding Oracle DB Architecture is required
• Act as a trusted technology advisor for our CSS customers with a deep knowledge of the customer's requirements and environments
• Maintain effective professional relationships within the global CSS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levels
• In close cooperation with the Technical Account Manager, act as a customer advocate within the Oracle eco system
• Customer solution architecture advice and reviews, conceptual support (e.g. Security, High Availability, Performance, maintainability)
• Technical assistance with SW installation & Configuration, health checks, applying best practices for modern IT environments
• Performance assessments and tuning assistance for Apex based reporting deployments
• Proactive Upgrade and Patch Management advice Implementation planning,
• Advise customers on product evolutions and features, avoidance of predictable issues
• Lead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updates
• In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, …
• Facilitate root cause analysis for product problems and identify method of resolution
• Provide and verify workarounds or patches
• Resolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamwork
• Interact with key customer personnel to enhance collaborative problem solving
• Follow through escalation management as required
• Research and respond to technical inquiries

This role requires UK Personnel meeting minimum requirements. Detailed below

UK Nationals who are eligible to support UK Government Environments can only Apply for this Role. UK Nationals are individuals who hold at least one of the following government-issued documents.

• Validate UK Passport
• UK Birth Certificate
• UK Naturalization Certificate

About Us

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.