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- Tasks: Solve complex customer issues and provide expert technical advice with autonomy.
- Company: Join Oracle, a leader in cloud solutions, committed to innovation and inclusivity.
- Benefits: Enjoy flexible work options, competitive benefits, and opportunities for community involvement.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth.
- Qualifications: UK Nationals with expertise in APEX and Oracle DB Architecture are preferred.
- Other info: This role requires UK Security Clearance; apply only if eligible.
The predicted salary is between 42000 - 84000 £ per year.
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Job Description
As an Advisory Apex Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Apex Engineer is sought by customers and Oracle employees to provide expert technical advice.
Job Description
As an Advisory Apex Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Apex Engineer is sought by customers and Oracle employees to provide expert technical advice.
Responsibilities
UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team.
As an APEX SME you are expected to be an expert member of the problem-solving team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
Main duties and responsibilities include:
- Client-specific and proactive support of dedicated CSS customers to ensure operational excellence of APEX in the Cloud. Technical understanding Oracle DB Architecture is required
- Act as a trusted technology advisor for our CSS customers with a deep knowledge of the customer\’s requirements and environments
- Maintain effective professional relationships within the global CSS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levels
- In close cooperation with the Technical Account Manager, act as a customer advocate within the Oracle eco system
- Customer solution architecture advice and reviews, conceptual support (e.g. Security, High Availability, Performance, maintainability)
- Technical assistance with SW installation & Configuration, health checks, applying best practices for modern IT environments
- Performance assessments and tuning assistance for Apex based reporting deployments
- Proactive Upgrade and Patch Management advice Implementation planning,
- Advise customers on product evolutions and features, avoidance of predictable issues
- Lead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updates
- In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, …
- Facilitate root cause analysis for product problems and identify method of resolution
- Provide and verify workarounds or patches
- Resolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamwork
- Interact with key customer personnel to enhance collaborative problem solving
- Follow through escalation management as required
- Research and respond to technical inquiries
This role requires UK Personnel meeting minimum requirements. Detailed below
UK Nationals who are eligible to support UK Government Environments can only Apply for this Role. UK Nationals are individuals who hold at least one of the following government-issued documents.
- Validate UK Passport
- UK Birth Certificate
- UK Naturalization Certificate
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Engineering and Information Technology
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Industries
IT Services and IT Consulting
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APEX Developer SME employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land APEX Developer SME
✨Tip Number 1
Familiarise yourself with Oracle APEX and its latest features. Being able to discuss recent updates or enhancements during your interview will demonstrate your commitment and expertise in the field.
✨Tip Number 2
Network with current or former Oracle employees, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-world examples. Think of complex issues you've resolved in the past and be ready to discuss your thought process and the outcomes.
✨Tip Number 4
Stay updated on industry trends related to cloud solutions and database architecture. This knowledge will not only help you in interviews but also position you as a knowledgeable candidate who can contribute to Oracle's innovative environment.
We think you need these skills to ace APEX Developer SME
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an APEX Developer SME. Familiarise yourself with the technical skills required, such as Oracle DB Architecture and problem-solving capabilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your expertise in APEX development and any previous roles where you've solved complex customer issues.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of Oracle's mission. Mention specific examples of how you've provided expert technical advice or resolved critical issues in past positions.
Highlight Relevant Certifications: If you have any certifications related to Oracle technologies or cloud solutions, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
How to prepare for a job interview at Oracle
✨Showcase Your Technical Expertise
As an APEX Developer SME, it's crucial to demonstrate your deep understanding of Oracle DB Architecture and APEX. Be prepared to discuss complex customer issues you've resolved in the past and how your technical skills contributed to those solutions.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Practice articulating your thought process clearly and logically, as this role requires a high level of autonomy and critical thinking.
✨Understand Customer Needs
Familiarise yourself with the types of customers Oracle serves and their specific needs. Be ready to explain how you would act as a trusted technology advisor, ensuring operational excellence and maintaining effective relationships with clients.
✨Demonstrate Collaboration Skills
This role involves working closely with various teams, including Technical Account Managers and Global Customer Support. Highlight your experience in interdisciplinary teamwork and how you've successfully collaborated to resolve complex issues in the past.
