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- Tasks: Become a trusted tech advisor and support customer infrastructure operations.
- Company: Join Oracle, a tech leader transforming global business with innovative solutions.
- Benefits: Enjoy competitive salary, flexible work options, and mental health support.
- Why this job: Work with skilled experts in a diverse culture that values innovation and inclusion.
- Qualifications: 6-10 years of Oracle Database experience and strong DBA skills required.
- Other info: Onsite role in London and UK South, with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Advanced Services Engineer – CSS Database Infrastructure Specialist
Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have a passion for innovation in tech, we want you on our team!
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated engineer to work on customer premises in the UK as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.
This is an onsite role with customers 5 days per week, in London and UK South.
Why work at Oracle?
- A competitive salary with exciting benefits.
- Flexible and remote working.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities.
- Core benefits such as medical, life insurance, and access to retirement planning.
- An inclusive culture that celebrates what makes you unique.
What you’ll do:
Become our customers\’ trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of infrastructure and platform deployments onsite and in the cloud, delivering services that drive customer success and innovation.
- Provide production operation support for ODI. Support the stability, availability, and performance of critical business systems. Install, configure, and operate Exadata and other Oracle Infrastructure Platform products.
- Deliver solution architecture advice, reviews, and conceptual support.
- Analyze product problems to find resolutions.
- Resolve new and complex issues, research technical inquiries, and handle user problems. Support software installation, configuration, health checks, and performance assessments.
- Educate customers on product features, issues, evolutions, upgrades, benefits, and patches.
- Deliver client-specific and proactive support of dedicated CCS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments in the Cloud, on premise or both.
- Act as a trusted technology advisor for our CCS customers with a deep knowledge of the customer\’s requirements and environments.
- Maintain effective professional relationships within the global CCS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support, and customer staff at various levels.
Desirable Experience:
- At least 6-10 years’ hands-on experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Cloud Infrastructure (OCI) or comparable platforms.
- Strong proven Oracle DBA experience is a prerequisite.
- Hands-on experience with GoldenGate or Oracle security products.
- Advanced OS Administration skills with Unix / Linux are essential; additional Solaris, Solaris-Cluster and Windows skills are a plus.
- Must be willing to undertake the UK Government Security Vetting process.
We also use:
- Oracle engineered systems such as Exadata, ZDLRA.
- Oracle DBA, HA and DR skills.
- OCI, Unix, Linux, Solaris, and ZFS Storage.
- Oracle Advanced security, Audit Vault, DB Vault, Data Safe, DB firewall, TDE.
- Real Application Clusters and Grid Infrastructure.
- Enterprise Manager OEM and Grid Control.
- Oracle VM, Directory Server, and ASM.
- Network switches, protocols, and security.
- Load balancer, Java, XML, SQL, shell scripting.
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
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Advanced Services Engineer - CSS Database Infrastructure Specialist employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Services Engineer - CSS Database Infrastructure Specialist
✨Tip Number 1
Familiarize yourself with Oracle's products, especially Exadata and Oracle Cloud Infrastructure. Understanding these technologies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Oracle, particularly those in the Customer Success Services team. They can provide valuable insights into the company culture and the specific challenges faced in the role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex technical issues. Highlighting your problem-solving skills will resonate well with the expectations for this position.
✨Tip Number 4
Showcase your experience with Unix/Linux and Oracle DBA skills during conversations. These are essential for the role, and demonstrating your proficiency will set you apart from other candidates.
We think you need these skills to ace Advanced Services Engineer - CSS Database Infrastructure Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Advanced Services Engineer position. Understand the key responsibilities and required skills, especially those related to Oracle Database and Infrastructure products.
Tailor Your CV: Customize your CV to highlight relevant experience in Oracle Database, Exadata, and any other technologies mentioned in the job description. Make sure to showcase your hands-on experience and any specific projects that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and innovation. Mention how your background makes you a suitable candidate for the role and express your enthusiasm for joining Oracle's Customer Success Services team.
Highlight Soft Skills: In addition to technical skills, emphasize your ability to build professional relationships and act as a trusted advisor. Provide examples of how you've successfully supported clients or teams in previous roles.
How to prepare for a job interview at Oracle
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with Oracle Database and Infrastructure products. Highlight specific projects where you've installed, configured, or operated Exadata or other Oracle systems.
✨Demonstrate Problem-Solving Skills
Expect to tackle complex technical scenarios during the interview. Practice articulating your thought process in resolving issues, especially those related to database performance and stability.
✨Understand Customer Needs
As a trusted advisor, it's crucial to show that you can develop a deep understanding of customer requirements. Prepare examples of how you've successfully supported clients in the past and improved their technical landscapes.
✨Emphasize Collaboration and Communication
Highlight your ability to maintain effective professional relationships with various stakeholders. Be ready to discuss how you've collaborated with teams and communicated technical concepts to non-technical audiences.
