At a Glance
- Tasks: Provide specialist support for healthcare tech, resolving complex issues and enhancing service delivery.
- Company: Join Oracle Health, a leader in AI and cloud solutions transforming healthcare.
- Benefits: Flexible medical, life insurance, retirement options, and community volunteer programs.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact on global healthcare while developing your technical skills.
- Qualifications: Bachelor's degree or equivalent experience, with knowledge of HL7 standards and SQL.
The predicted salary is between 63000 - 77000 £ per year.
Oracle Health is working to shape the future of healthcare through human-centric experiences powered by unified global data. Our work connects clinical, operational and financial information to help improve care and decision-making for patients, providers, payers and communities.
As a Senior Support Engineer in the Support Services team in London, you will provide specialist support for Foreign System Interface (FSI) capabilities within Cerner Millennium. You will help international healthcare customers resolve complex technical issues, maintain critical interfaces and support reliable services that enable better healthcare delivery.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
What we will offer you:
- Contribute to Oracle Health's mission to improve health, reduce costs and enhance the healthcare experience.
- Apply your technical expertise to support international healthcare customers using Cerner Millennium.
- Work with internal teams and stakeholders to investigate complex issues, strengthen support practices and improve service delivery.
- Use automation, advanced tooling and AI assistance to identify recurring issues and support continual improvement.
What you will do:
- Serve as a primary contact for customers, building trusted relationships and responding to FSI service requests, change requests and enquiries.
- Troubleshoot and resolve moderately complex issues across front-end and back-end applications, escalating advanced technical issues to the appropriate teams when required.
- Manage service requests in line with service level agreements and key performance indicators, prioritising work by severity and urgency.
- Communicate progress and resolutions clearly to customers and internal collaborators, ensuring issues are fully addressed.
- Collaborate with internal teams to report design, reliability and maintenance issues, and contribute to the resolution of routine and non-routine problems.
- Document investigation notes, activities, resolutions and knowledge articles throughout the service request lifecycle.
- Maintain registration and scheduling, orders, results and documentation interfaces, including ADT, SIU, ORM, ORU and MDM message types.
- Support interface monitoring and post-go-live maintenance to help maintain system reliability and performance.
- Analyse and execute ad-hoc Cerner Command Language (CCL) scripts to resolve technical issues and improve system functionality.
- Participate in an on-call rotation to provide support outside normal business hours as needed.
What you will bring:
- A bachelor's degree in information technology, healthcare or a related field, or equivalent relevant experience.
- Proficient English language skills.
- Experience working with Health Level Seven (HL7) standards.
- Advanced Structured Query Language (SQL) knowledge.
- At least two years of Cerner Millennium interface experience.
At Oracle, we don't just respect differences, we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what has been done before.
Senior Support Engineer, Foreign System Interface (FSI) employer: Oracle Corporation
Oracle is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the healthcare market research sector. With a commitment to employee growth, competitive benefits, and a focus on inclusivity, Oracle empowers its workforce to make impactful contributions while enjoying flexible medical, life insurance, and retirement options. Join us in a role that not only influences high-stakes decisions for leading organisations but also allows you to integrate cutting-edge technology into meaningful research initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer, Foreign System Interface (FSI)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Oracle Corporation.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Oracle Corporation.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Oracle Corporation, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Support Engineer, Foreign System Interface (FSI)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Oracle Corporation.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Oracle Corporation.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Oracle Corporation. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Oracle Corporation. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Oracle Corporation
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Oracle Corporation’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
