Director, Data Management M/F in London

Oracle Cloud Infrastructure (OCI) is seeking a Director, Data Center Operations to provide strategic and operational leadership for the Data Center Service Operations team within EMEA and JAPAC. This leader will shape the operating strategy, performance standards, and continuous-improvement agenda required to support OCI's growth. The Director, Data Center Operations is the regional leader and a key partner to Data Center Operations executive leadership, Data Center Engineering, Incident Management, project teams, and other OCI organizations. The role leads complex technical escalations related to Data Center Infrastructure, process, hardware break-fix, and lifecycle-management activities across multiple data centers, working closely with regional peers and Data Center leaders in other regions to drive consistent global outcomes. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. What You'll DoLead the operations of one or more service operations organizations who support data center sites and technical teams within a region, setting clear priorities, goals, and performance expectations. Define the strategic direction for operational performance monitoring and determining and recommending improvements, including process, workflows and other continuous improvement activities. Oversee support for complex technical escalations across multiple data centers; Set and enforce standards for incident, crisis, problem, and root-cause management, aligned with business-continuity requirements. Establish, maintain, and ensure adherence to global operational processes, policies, security controls, and standards to promote safe, consistent, and efficient operations across data center regions. Ensure that software and tooling requirements for global Data Center Operations are captured, collated and prioritized for internal and external development teams to ensure that Data Center Operations tooling supports the mission of the team. Partner directly with internal customers, stakeholders, and service partners to improve service quality, operational efficiency, and the effectiveness of the Data Center Service Operations function. Serve as the primary liaison with senior project teams and Data Center leadership to align resources, timelines, long-term capacity needs, and standards, and provide operational oversight for initiatives affecting Data Center Operations to ensure they meet agreed requirements and outcomes. Build and develop an colaborative, high-performing organization through coaching, talent development, succession planning, and accountable performance management. Communicate operational health, risks, major initiatives, and decisions clearly to senior and executive stakeholders. What You'll BringSignificant experience in data center operations, critical-facilities operations, cloud infrastructure, technical support, engineering, or a related enterprise-technology environment. Experience supporting large enterprise customers, or internal customers operating at enterprise scale, in a data center, cloud operations, technical support, or engineering environment. Strong knowledge of data center infrastructure, including power, cooling, containment, airflow, structured cabling, connectivity, capacity planning, and lifecycle management. Experience leading complex incident response, problem management, root-cause analysis, change management, and continual-improvement programs. Exceptional written and verbal communication skills, including the ability to influence senior leaders and communicate technical concepts in business terms. A track record of developing leaders, building diverse teams, and creating a culture of ownership, learning, and operational excellence. QualificationsExperience in hyperscale cloud, large enterprise data center, or other mission-critical infrastructure environments. Strong knowledge of cloud-computing concepts and global data center operations; Experience with automation, operational analytics, and performance-monitoring tools. Lean, Six Sigma, ITIL, or comparable continuous-improvement and service-management experience. Experience managing regional operating budgets, vendors, inventory, logistics, or significant capital and infrastructure investments.