Data Center Operations Site Manager in London

As a Data Center Operations (DCO) Site Manager, you will report to a Regional Manager and act as the technical owner of one or more data center sites. You will be the key interface between infrastructure, engineering, and operational teams, ensuring safe, reliable, and efficient day-to-day operations.

This role has a strong focus on core data center infrastructure (power, cooling, space, and cabling). You will be responsible for troubleshooting infrastructure issues, monitoring site health, and all other day-to-day operational tasks. You will need a deep understanding of your sites—from single-line diagrams to cooling and electrical systems—and continuously look for ways to improve reliability and operational excellence.

You will work closely with internal teams, vendors, and colocation partners, contribute to documentation and standards, and support small to mid-scale projects and expansions. We are looking for someone who can add significant value based on existing experience whilst evolving their career upstream into Cloud Services.

This is an individual contributor role, with matrix collaboration across multiple teams.

Candidate will be responsible for:

• Day-to-day operations of assigned data center sites
• Perform power and mechanical capacity audits and overseeing changes
• Work with internal teams on incident troubleshooting, Root Cause Analysis, and Corrective Actions
• Interface with colocation partners to understand site design and resolve issues
• Plan and manage rack deliveries and installations
• Support data center expansions and build activities
• Maintain accurate documentation and follow operational procedures
• Monitor site health using internal tools and on-site inspections
• Participate in operational reviews to improve reliability and availability
• Contribute to standards, best practices, and continuous improvement initiatives
• Act as a trusted technical reference for infrastructure topics
• Share lessons learned and best practices across regions
• Ensure compliance with all Health & Safety requirements

Candidate can expect:

• A stable, professional environment with strong learning and growth opportunities
• Exposure to large-scale, mission-critical infrastructure supporting global cloud services
• Ownership and responsibility with the support of experienced teams
• A collaborative, international working culture
• Competitive compensation and benefits

Preferably the candidate meets the below criteria:

• 5+ years of experience in data center operations, hosting, or critical infrastructure
• Solid understanding of data center fundamentals (power, cooling, cabling, networking basics)
• Experience working with vendors or colocation partners
• Comfortable working in live production environments
• Fluent English (written and spoken)
• Strong ownership, and desire to learn
• Engineering or technical education is a plus

Key Responsibilities:

• Independently responsible for at least one and occasionally multiple Data Centers.
• Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.
• Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.
• Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.
• Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution.
• Oversees and provides support for escalated complex technical issues.
• Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
• Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date.
• Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.
• Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
• Leads and oversees new region builds and expansion activities, both onsite and remotely.
• Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.
• Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.
• Provides oversight for installations, repairs, inventory management, and logistics tasks.
• Directs efforts to replace and upgrade components.
• Advises on high-level purchases or upgrades for data centers and oversees implementation.
• Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes.
• Ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

Core Responsibilities:

• Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative.
• Collaborates across the organization to align on expectations and achieve shared objectives.
• Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
• Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
• Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams.
• Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.