Senior Technical Operations Engineer in Belfast

Oracle Cloud is the first public cloud built from the ground up to be a better cloud for every application. By rethinking core engineering and systems design for cloud computing, we created innovations that solve problems that customers have with existing public clouds.

Oracle Cloud’s Government, Defence, and Intelligence team is a smart, motivated, and diverse group that is focused on bringing the world’s most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high-performance, just like our public cloud. Our customers and their mission are the center of what we do.

We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.

This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures.

Responsibilities:

• Install, monitor, maintain, support, and optimize all production server hardware and software.
• Provide technical support for complex technical issues which may include leading problem management cases and providing management status.
• Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
• Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.
• This team will provide support and administration on a 24/7 basis and will require rotation across day and night shifts.

Requirements:

• This role is open to United Kingdom Nationals only, with the role residing in Northern Ireland.
• This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment.
• Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting.
• An understanding of infrastructure as code tooling.
• Experience participating in or running incident bridges.
• Customer focus, with a passion for delighting customers.
• Experience in cloud technical support, operations, incident management is preferred, but not required.
• Demonstrate ability to quickly learn new technical disciplines and then train others.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.