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- Tasks: Provide daily technical support for Oracle EBS and SAP Concur applications.
- Company: Join a leading global IT recruitment business specialising in Oracle products.
- Benefits: Enjoy a supportive work culture with opportunities for professional growth.
- Why this job: Be part of a team that values user satisfaction and technical problem-solving.
- Qualifications: Solid understanding of ERP systems, especially Oracle EBS and SAP Concur.
- Other info: Award-winning company known for excellent contractor care.
The predicted salary is between 36000 - 60000 £ per year.
Description: Working for a leading and Global Manufacturer, t he primary purpose of the Applications Support Analyst is to provide day-to-day technical support for software applications within the organisation.
5 Key Skills Required:
Solid understanding of ERP systems – Oracle EBS preferred.
Solid understanding of SAP Concur, with a focus on Invoices and Expense processes and troubleshooting.
Oracle SQL PL/SQL understanding is also beneficial.
Ability to understand and investigate data flow between systems ie ETL processes.
A focus on user satisfaction and empathy for those experiencing technical challenges.
5 Areas of Responsibility:
- Provide day-to-day support for Apps in the business, mainly, but not limited to, Oracle E-business Suite and SAP Concur (Invoices and Expenses).
- Troubleshoot and resolve application issues, ensuring timely resolution and minimal business disruption and escalate accordingly.
- Escalate to and collaborate with third-party suppliers who support our Apps when required
- Manage user access, roles, and permissions in accordance with security policies.
- Document support procedures, FAQs, and training materials for end users and others in IT, where suitable.
Oracle Contractors is a leading global IT recruitment business, specialising in Oracle products. The company won the coveted 2019 RITA award for Best Contractor Care.
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Oracle Application Support Analyst employer: Oracle Contractors
Contact Detail:
Oracle Contractors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Application Support Analyst
✨Tip Number 1
Familiarise yourself with Oracle E-Business Suite and SAP Concur, especially focusing on Invoices and Expense processes. This will not only help you understand the systems better but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your Oracle SQL and PL/SQL skills. Being able to showcase your technical abilities in these areas can set you apart from other candidates and show that you're ready to tackle the challenges of the job.
✨Tip Number 3
Develop a strong understanding of data flow between systems, particularly ETL processes. This knowledge will be crucial when troubleshooting application issues and will highlight your analytical skills to potential employers.
✨Tip Number 4
Emphasise your focus on user satisfaction and empathy during interviews. Share examples of how you've helped users overcome technical challenges in the past, as this will resonate well with the company's values.
We think you need these skills to ace Oracle Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems, particularly Oracle EBS and SAP Concur. Include specific examples of how you've provided technical support and resolved application issues.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of data flow between systems and your ability to troubleshoot effectively. Mention your focus on user satisfaction and any relevant experiences that showcase your empathy towards users facing technical challenges.
Highlight Relevant Skills: Clearly list your skills in Oracle SQL PL/SQL and any experience you have with ETL processes. This will demonstrate your technical capabilities and make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for a support role.
How to prepare for a job interview at Oracle Contractors
✨Showcase Your ERP Knowledge
Make sure to highlight your understanding of ERP systems, particularly Oracle EBS. Be prepared to discuss specific experiences where you've successfully supported or implemented these systems.
✨Demonstrate Troubleshooting Skills
Prepare examples of how you've resolved application issues in the past. Focus on your problem-solving process and how you ensured minimal disruption to business operations.
✨Understand Data Flow
Familiarise yourself with ETL processes and be ready to explain how data flows between systems. This will show your technical depth and ability to investigate complex issues.
✨Emphasise User Satisfaction
Discuss your approach to user support and how you empathise with users facing technical challenges. Highlight any experience you have in managing user access and permissions, as this is crucial for the role.
