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- Tasks: Support customers and lenders by managing loan agreements and ensuring timely delivery.
- Company: Join Oracle Car Finance, the UK's top broker for prestige and classic cars.
- Benefits: Enjoy 32 days annual leave, ongoing training, and team social events.
- Why this job: Be part of a fast-paced team with a stellar reputation and a supportive culture.
- Qualifications: Customer-focused, organised, and ideally experienced in FCA regulated environments.
- Other info: Work hours are Mon-Fri, 8.45am to 5.30pm, with opportunities for career growth.
The predicted salary is between 28800 - 42000 £ per year.
Oracle Car Finance are the UK’s number one broker for prestige, sports and classic cars and due to a substantial growth period, we are looking for a Sales Operations Executive to join our expanding team in our Knaresborough Head Office. This role will play a vital part in providing operational support to our customers, sellers and lenders. As a Sales Operations Executive you will help in exceeding our customers’ expectations by delivering industry leading customer service from Acceptance to Delivery.
A bit about the role:
- Exceptional organisation skills, ensuring your customers’ loan agreements are being progressed to meet the customer’s targeted delivery date for their car.
- Pro-actively contacting customers to ensure their loan documentation is returned quickly and that it is accurate and complete.
- To grow, nurture and expand your relationship with the customers you are supporting building our 5-star Trustpilot rating.
- Use our in-house CRM system to provide operational support for customer enquiries ensuring issues are resolved quickly and efficiently.
A bit about you:
- You will be customer focused, self-motivated, with an eye for detail and ready to accelerate your career in a fast-paced operations role.
- You will be a perfect blend of competitive and team player.
- You won’t be afraid of picking up the phone and having great conversations with customers and sellers, showing tenacity to push through deals at a fast pace.
- You will be looking for a company with a great culture and supportive team.
- You will be extremely organised, and a great multi-tasker.
- You will be proactive and a good problem solver.
- Having worked in a FCA regulated environment.
- Experience of the motor trade is desirable.
A bit of what’s in it for you:
- Initial and ongoing training throughout your career & access to our in-house L&D support.
- 32 days annual leave (including bank holidays) increasing up to 38 days with service.
- Long service benefits such as increased pension contribution, health care provision and EV salary sacrifice Scheme.
- Cycle to Work Scheme.
- We celebrate success - team social events throughout the year, company awards, length of service and much more!
Working pattern: 8.45am to 5.30pm, Mon-Fri.
Oracle Car Finance help our customers fund over £200million of vehicles each year, and we’re still growing. With over 2,600 5-star reviews and an overall Trustpilot rating of 5.0 out of 5.0, our customer reviews speak for themselves. Our dedication to providing a seamless service for our customers means we are seen as the best in business, and we need you to help us deliver that to more people than ever before. As an FCA regulated business, any offers of employment will be subject to a full credit search; adverse credit may affect our ability to proceed.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Sales Operations Executive employer: Oracle Car Finance
Contact Detail:
Oracle Car Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Executive
✨Tip Number 1
Familiarise yourself with the automotive finance industry. Understanding the nuances of car loans and the customer journey will help you stand out during conversations with the hiring team.
✨Tip Number 2
Showcase your organisational skills in any interactions you have. Whether it's through a phone call or a networking event, demonstrate how you manage multiple tasks efficiently, as this is crucial for the Sales Operations Executive role.
✨Tip Number 3
Prepare to discuss your experience in customer service. Be ready to share specific examples of how you've exceeded customer expectations in previous roles, as this aligns perfectly with what Oracle Car Finance is looking for.
✨Tip Number 4
Network with current employees or professionals in the automotive finance sector. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Sales Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Operations Executive role. Emphasise your customer service experience, organisational skills, and any previous work in FCA regulated environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have exceeded customer expectations in the past and how you can contribute to maintaining their 5-star Trustpilot rating.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description such as proactivity, problem-solving, and communication. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Operations Executive position.
How to prepare for a job interview at Oracle Car Finance
✨Showcase Your Customer Service Skills
As a Sales Operations Executive, you'll be expected to deliver exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your ability to resolve issues quickly and efficiently.
✨Demonstrate Organisational Skills
This role requires exceptional organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively. Consider sharing specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with FCA Regulations
Since the company operates in an FCA regulated environment, it's crucial to understand the basics of these regulations. Brush up on relevant compliance topics and be prepared to discuss how you would ensure adherence to these standards in your role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview to assess your communication skills. Practice handling customer inquiries or resolving issues over the phone, showcasing your tenacity and problem-solving abilities.
