At a Glance
- Tasks: Provide hands-on IT support and improve technology operations in a cutting-edge quantum computing environment.
- Company: Join OQC, a pioneering company transforming quantum computing into reality.
- Benefits: Competitive salary, innovative culture, and opportunities for professional growth.
- Other info: Dynamic work environment with exposure to emerging technologies and career advancement.
- Why this job: Be part of a revolutionary team shaping the future of computation.
- Qualifications: Experience in 1st and 2nd line IT support with strong troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
At OQC, we aren’t just theorising about the future; we’re building it.
Born from a philosophy of bold innovation, we’ve successfully transitioned quantum computing from an academic dream into a commercial reality.
The most exciting thing is that we’re just getting started and we’ve recently closed our £260 million Series C funding round – the largest fundraise ever completed by a quantum computing company in Europe.
- The Purpose
- As an
IT Support Engineer , you’ll help keep OQC’s technology estate reliable, secure and ready to scale.
You’ll provide hands‑on 1st and 2nd line support, contribute to more complex 3rd line issues, and make sure our teams have the technology, systems and support they need to do their best work.
This is an opportunity to go beyond ticket resolution: you’ll help improve how IT operates, strengthen our processes and contribute to the technology foundations of a growing quantum computing business.
The Role
Reporting to the
Head of IT , you’ll take ownership of IT support across a varied environment spanning Windows, mac OS, Linux, cloud platforms, networks and end‑user hardware.
You’ll work closely with colleagues across IT and the wider organisation, managing issues through their full lifecycle while contributing to security, compliance, service improvement and cross‑functional projects.
You’ll also have opportunities to build your technical depth by collaborating with 3rd line specialists and working with emerging technologies.
- What You’ll Be Working On
- Own 1st and 2nd line support requests from diagnosis through to resolution, working to agreed SLAs and escalating complex or high‑impact issues when needed.
- Troubleshoot and maintain a diverse IT estate spanning Windows, mac OS and Linux desktop/server environments, cloud services, applications and end‑user hardware.
- Monitor IT systems proactively, identifying performance or availability risks and supporting incident, problem, backup, recovery and resilience processes.
- Deliver smooth onboarding and off‑boarding while maintaining accurate records across hardware, software, licences and other IT assets.
- Strengthen our IT knowledge base by maintaining clear documentation, sharing expertise and supporting the development of junior colleagues.
- Improve how we operate by identifying opportunities to automate, streamline and strengthen systems and processes, researching emerging technologies and implementing approved changes.
- Contribute technical expertise to cross‑team projects, audits and security initiatives, ensuring work aligns with relevant policies, ISO standards and GDPR requirements.
- What We’re Looking For
- Experience delivering
1st and 2nd line IT support , with exposure to 3rd line support, in an SLA‑driven technical environment.
- Strong troubleshooting capability across hardware and software, including
Windows 10/11 and Windows Server, mac OS, and Ubuntu Linux desktop/server environments .
- Hands‑on experience with modern workplace and cloud technologies such as
Google Workspace, Microsoft 365 and Azure/Entra , alongside general application support.
- Experience using ticketing, task tracking, documentation and support desk tools , with confidence maintaining IT documentation and knowledge bases.
- Practical experience across
IT asset management, endpoint management, software/licence management, backup and disaster recovery , and user onboarding/offboarding.
- Understanding of incident and problem management, networking and cybersecurity fundamentals , with awareness of compliance frameworks such as ISO 27001 and GDPR.
- A
BSc in IT or a relevant discipline, or equivalent industry experience , combined with an adaptable, detail‑focused approach and a strong commitment to quality.
- The 'Nice-to-Haves'
- Experience supporting global teams across multiple offices or working within a fast‑moving start‑up environment.
- Exposure to high‑performance computing or quantum computing environments.
- Experience with
Cisco or Juniper networks and firewalls , virtual machines, cybersecurity tooling and security best practices.
- Scripting or automation experience using technologies such as
Power Shell or Bash .
- Experience contributing to
IT projects, audits, compliance reviews or security assessments .
- Familiarity with emerging technologies, including practical applications of
AI within IT environments .
- Certifications such as
Microsoft or Linux certifications, Cisco CCNA, Juniper JNCIA, Comp TIA Security+/Network+, ISO 27001, ITIL , or other relevant IT, networking or security qualifications.
Why Join OQC
You will join a world‑class team at the forefront of the next computational era.
We offer a culture of bold innovation, the chance to work with unique lab infrastructure, and the opportunity to see your work redefine the limits of computation.
Learn more about our benefits and positive work culture here: https://oqc. tech/company/careers-at-oqc/
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IT Support Engineer in Reading employer: OQC
At OQC, we are not just theorising about the future; we are actively shaping it. As an Associate Quantum Engineer, you will be part of a pioneering team that thrives on bold innovation and collaboration, working with cutting-edge technology in a supportive environment. With access to unique lab infrastructure and opportunities for continuous learning and growth, OQC is committed to fostering a positive work culture where your contributions can redefine the limits of quantum computing.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OQC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OQC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OQC!
✨Direct Apply to OQC
Let's not forget to apply directly through the OQC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OQC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OQC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OQC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
