Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development.
Be a key player in our Service Delivery team
The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.
Additionally, you will be responsible for:
- Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
- Producing accurate and timely service reporting for Service Management Analysts and Service Managers
- Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
- Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
- Maintaining high standards across allocated customer experience and reporting activities
Salary £30-£32k DOE
Hybrid working for a good work/life balance – 3 days a week in Reigate
The talents we are excited to see
You will have the following experience/skills:
- A minimum of two years’ experience in a customer service or service management role
- Confident in presenting information and engaging professionally with customers
- Ability to gather, validate and interpret service data
- Ability to produce clear, accurate reports and maintain reporting templates
- Exposure to service management systems and databases preferred
- Proficient in Microsoft Office, particularly Excel and Powerpoint
- Well organised, able to manage recurring deadlines and follow actions through to completion
- At least 5 GCSE Grades at ‘C’ level or above including Maths & English
- Aligned with the Opus core values
Your exclusive benefits
- A comprehensive Private Healthcare and Cash Plan
- Pension and life insurance
- Enhanced Maternity and Paternity
- Entry to the £3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly ‘outstanding performer’ accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
Where your values align with ours
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.
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Service Management Co-ordinator in Reigate employer: Opustech
Opus is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work closely with senior leaders in a hybrid environment, balancing office and remote work. Located in Reigate, you'll enjoy a vibrant community and the benefits of being part of the UK's largest independent Managed Service Provider, where your contributions directly impact operational performance and customer satisfaction.
