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- Tasks: Coordinate and manage exciting telecom projects while ensuring top-notch customer service.
- Company: Join Opus, the UK's largest independent Managed Service Provider, recognised for its world-class culture.
- Benefits: Enjoy a competitive salary, hybrid working, private healthcare, and generous holiday allowance.
- Why this job: Be part of a dynamic team driving impactful projects and your professional growth.
- Qualifications: 1 year of telecom/customer service experience and strong communication skills required.
- Other info: Embrace a culture of collaboration, creativity, and continuous learning.
The predicted salary is between 29000 - 31000 ÂŁ per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UKâs largest independent Managed Service Provider, recently ranked as âWorld classâ by the Best Companies to work for awards. Be a key player in our Provisioning team.
The Project Provisioning Coordinator role will be responsible for validation and management of allocated projects and cases. This role will also manage the team inbox as well as project provisioning queries and change requests.
Additional responsibilities:- Managing and implementing changes for customer's managed services.
- Ensuring changes are completed within the customer's SLAs.
- Coordinating projects implementing various Network Services including ceases.
- Processing standard and complex customer and channel partner orders.
- Managing the group email inbox ensuring SLA and expectation targets are met.
- Managing end to end order management for licences, hardware and accessories, including raising purchase orders, liaising with suppliers, tracking fulfilment, and ensuring timely delivery.
- Maintaining effective communication with all customers, suppliers and partners.
- Ensuring all communication is accurately logged within the company CRM.
- Identifying any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business.
- Undertaking any projects as delegated by the Management Team or any other relevant tasks.
- Providing Network Support to our customers within the Networks on call schedule.
Salary: ÂŁ29k-ÂŁ31k DOE
Benefits:
- 25 Days Holiday + 8 Bank Holidays
- Hybrid working for a good work/life balance
- A comprehensive Private Healthcare and Cash Plan
- Pension and life insurance
- Entry to the ÂŁ3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly âoutstanding performerâ accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (ÂŁ1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
Where your values align with ours:
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning
Meet Opus: Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. Weâre on track to meet this target, and weâre seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If youâre ready to be part of a dynamic team and help us reach new heights, weâd love to hear from you.
Project Provisioning Coordinator in Reigate employer: Opustech
Contact Detail:
Opustech Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Project Provisioning Coordinator in Reigate
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and customer service sectors. Attend industry events, join relevant online groups, and donât be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for those interviews! Research Opus and understand their values and goals. Think about how your skills align with the Project Provisioning Coordinator role and be ready to share specific examples of your past experiences that showcase your problem-solving skills and attention to detail.
â¨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Itâs also a great opportunity to reiterate why youâre the perfect fit for the team and to keep yourself fresh in their minds.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining Opus and being part of our exciting journey!
We think you need these skills to ace Project Provisioning Coordinator in Reigate
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Project Provisioning Coordinator role. Highlight your telecoms or customer service experience, and donât forget to mention any relevant projects you've managed!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how your proactive attitude aligns with our values at Opus. Be sure to mention why you want to join our team specifically.
Show Off Your Communication Skills: As a Project Provisioning Coordinator, effective communication is key. In your application, demonstrate your ability to communicate clearly and professionally. This could be through your writing style or by providing examples of past interactions with customers or suppliers.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity. Plus, it shows youâre keen to join our team!
How to prepare for a job interview at Opustech
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Project Provisioning Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing projects and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
â¨Showcase Your Communication Skills
As effective communication is key in this role, prepare examples of how you've successfully communicated with customers or team members in the past. Think about times when you resolved issues or managed expectations, and be ready to share these stories during your interview.
â¨Demonstrate Problem-Solving Abilities
The job requires strong problem-solving skills, so come prepared with examples of challenges you've faced in previous roles. Discuss how you identified potential pitfalls and what steps you took to resolve them. This will highlight your proactive attitude and ability to think on your feet.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, the company culture, or specific projects you might be involved in. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.