Opus is looking for a Mobile Support Team Leader to guide the Mobile Support team in delivering Incident and Service Request support across EE, O2, and Vodafone estates. You will operate as a player-manager, handling a ~500-ticket monthly cadence within SLA and collaborating with cross-functional teams to optimise the customer journey.
The role requires proven team leadership in mobile support or customer service, strong CRM knowledge, and a focus on process improvements to scale operations.
#J-18808-LjbffrMobile Support Team Lead — Hybrid, Growth & Impact in Reigate employer: Opustech
Opustech is an exceptional employer that champions innovation and employee well-being, making it an ideal place for professionals eager to lead in digital transformation. Located in Reigate, the company fosters a balanced work/life environment, offering comprehensive benefits such as private healthcare and flexible holiday allowances, alongside ample opportunities for professional growth within the dynamic Microsoft ecosystem. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
