Business Analyst/Process Improvement Lead in Reigate

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Digital Transformation team.

The Business Analyst / Process Improvement Lead serves as Opus’ internal design engine, diagnosing and reshaping end-to-end business processes specifically through Microsoft platforms. This role provides expert analysis and system design leadership providing support and enablement of business outcomes and delivery execution. Improvements are achieved through a disciplined, quarterly focus that ensures changes are both effectively implemented and sustained over time.

You will be responsible for:

• Deep Diagnosis: You analyse how the business actually works (not just how it’s written down) to find the real reasons behind delays and errors.
• Solution Shaping: You turn business goals into clear plans, deciding where to use automation or people while ensuring everything fits the tech (including but not limited to the MS technology stack).
• Expert Advisor: You partner with business leaders to help them make better decisions and pick the right priorities based on facts.
• Focused Execution: You run a disciplined quarterly rhythm to make sure the most important goals are actually achieved and measured.
• Quality Bridge: You act as the link between the business and the transformation team, making sure what gets built actually solves the original problem without getting bogged down in the build itself.

Hybrid working for a good work/life balance. Salary £65-£70k DOE.

The talents we are excited to see:

• Essential: 5 years experience in business analysis of complex, end to end processes.
• Proven ability to diagnose operational problems and identify high leverage improvement opportunities.
• Demonstrated experience shaping solutions involving enterprise systems (preferably Microsoft Dynamics 365 / Power Platform).
• Comfortable defining solution direction and patterns without owning delivery execution.
• Experience working with senior operational stakeholders and challenging constructively.
• Able to maintain focus, structure, and calm under pressure.

• Desirable: Experience with continuous improvement and/or execution frameworks (e.g. PACe, 4DX, Lean, similar).
• Experience operating in a scaling or fast growing organisation.
• Strong systems thinking mindset.

Your exclusive benefits:

• A comprehensive Private Healthcare and Cash Plan.
• Pension and life insurance.
• Entry to the £3,000 quarterly Dreamball draw.
• Personalised training and development pathways.
• Regular fully funded companywide events.
• Monthly ‘outstanding performer’ accolades.
• Enriching paid volunteering days.
• A rewarding Refer a friend scheme (£1,000).
• The flexibility to adjust your holiday allowance (25 days pa).
• Complimentary daily breakfasts in the office.

Where your values align with ours:

• Work together to win together.
• Be brave and think differently.
• Own it and never give up.
• Strive to be the best.
• Stay curious and keep learning.

Meet Opus: Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.