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- Tasks: Provide 1st and 2nd line IT support, ensuring top-notch customer experience.
- Company: Join Opus, the UK's largest independent Managed Service Provider with a world-class reputation.
- Benefits: Enjoy competitive salary, private healthcare, flexible holidays, and exciting company events.
- Other info: Opus offers excellent career growth and a chance to make a real difference.
- Why this job: Be part of a dynamic team, working on impactful projects in a supportive environment.
- Qualifications: Experience in IT support, especially with Microsoft365 and Mac/Windows systems.
The predicted salary is between 34000 - 42000 ÂŁ per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UKâs largest independent Managed Service Provider, recently ranked as âWorld classâ by the Best Companies to work for awards. Be a key player in our Technical Service team. This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience.
Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems.
You will be responsible for:
- Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
- Logging detailed and accurate information into the case management system
- Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
- Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
- Walking the floor daily to ensure users have an approachable and accessible IT Support presence
- Proactively checking Audio Visual rooms at the beginning and throughout the day
- Running regular drop-in sessions where users can come to request assistance or training
- Building and configuring desktop systems and mobile devices
- Fixing hardware faults and installing upgrades to hardware
Salary ÂŁ40-ÂŁ42k DOE. This role is onsite up to 5 days a week in central London.
The talents we are excited to see:
- Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
- 3+ years working for an MSP previously is desirable
- 2nd Line support of Microsoft infrastructure software and application suites
- Competency with mainstream Apple Mac infrastructure software and application suites
- MS Certificates are preferred
- Familiarisation working according to industry best practice, such as ITIL service strategy
- Enthusiasm for furthering career in technical support and delivery
- Ability to communicate at all company structure levels
- Ability to work autonomously and deliver effective outcomes without supervision
Your exclusive benefits:
- A comprehensive Private Healthcare and Cash Plan
- Pension and life assurance
- Entry to the ÂŁ3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly âoutstanding performerâ accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (ÂŁ1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
Where your values align with ours:
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning
Meet Opus: Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. Weâre on track to meet this target, and weâre seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If youâre ready to be part of a dynamic team and help us reach new heights, weâd love to hear from you.
2nd Line IT Field Support Engineer in Reigate employer: Opustech
Contact Detail:
Opustech Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land 2nd Line IT Field Support Engineer in Reigate
â¨Tip Number 1
Get to know the company culture before your interview. Check out Opus's values and think about how your own experiences align with them. This will help you show that you're not just a fit for the role, but for the team too!
â¨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Microsoft365 and both Mac and Windows systems. Being able to demonstrate your expertise in these areas during the interview will definitely give you an edge.
â¨Tip Number 3
Donât underestimate the power of soft skills! Since this role is all about customer service, be ready to share examples of how you've handled tricky situations or provided exceptional support in the past.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Opus team. Letâs get you that interview!
We think you need these skills to ace 2nd Line IT Field Support Engineer in Reigate
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service background and any relevant IT support experience, especially with Microsoft365 and both Mac and Windows systems.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Mention how your values align with Opus's mission and how you can contribute to their goal of providing world-class customer experience.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. This will demonstrate your ability to handle the varied challenges you'll face as a 2nd Line IT Field Support Engineer.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity at Opus!
How to prepare for a job interview at Opustech
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft365 admin portals and both Mac and Windows Operating Systems. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
â¨Showcase Your Customer Service Skills
Since this role is all about client focus, prepare examples that highlight your customer service experience. Think of times when you went above and beyond to ensure a great user experience, as this will resonate well with the interviewers.
â¨Demonstrate Proactivity
Opus values proactive support, so come prepared with ideas on how you would approach daily tasks like checking Audio Visual rooms or running drop-in sessions. This shows that you're not just reactive but also forward-thinking in your support strategy.
â¨Align with Company Values
Familiarise yourself with Opus's core values and be ready to discuss how your personal values align with theirs. Whether it's teamwork, bravery, or a commitment to continuous learning, showing that you share their ethos can set you apart from other candidates.