At a Glance
- Tasks: Engage with customers via phone, email, and web to resolve service requests.
- Company: Opus is the UK's largest independent Managed Service Provider, known for its customer-driven approach.
- Benefits: Enjoy hybrid working, private healthcare, daily breakfasts, and a rewarding referral scheme.
- Other info: Flexible holiday allowance and opportunities for in-house training.
- Why this job: Join a dynamic team focused on growth, creativity, and professional development.
- Qualifications: 5 GCSEs at 'C' level or above, plus 12 months in customer service.
The predicted salary is between 21600 - 32400 £ per year.
Join Opus, the UK's largest independent Managed Service Provider, ranked 'World Class' by Best Companies. Grow your career in a business that champions creativity and development.
Be a key player in our Service Delivery team
The Customer Experience Specialist role will be responsible for first line responses to customer service requests by telephone, email, web, and portal.
Additionally, you will be responsible for:
- Maintaining Customer Satisfaction
- Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets
- Competency on all supplier portals and communication processes
- Ad hoc cover for accepting orders/deliveries, dealing with post
- Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
- Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week - 1 week on/6 weeks off rotation with a waiting list to join)
Salary £28,860k pa
25 Days Holiday + 8 Bank Holidays
Hybrid working for a good work/life balance - 3 days a week in our Reigate office
Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor
The talents we are excited to see
You will have the following experience/skills:
- At least 5 GCSE Grades at 'C' level or above including Maths and English
- Previous employment in a customer service or co-ordination role
- PC literate. IT Microsoft office proficient. Exposure to databases preferred
- Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
- Ability to communicate at all levels with an excellent telephone manner
- Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems
- High level of personal motivation, looking to further skills and career through In-House training
- Ability to multitask is vital to this role
Your exclusive benefits
- A comprehensive Private Healthcare and Cash Plan
- Entry to the £3,000 quarterly Dreamball draw
- Regular fully funded companywide events
- Complimentary daily breakfasts in the office
- Monthly 'outstanding performer' accolades
- Pension and life insurance
- Personalised training and development pathways
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance
Where your values align with ours
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
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Customer Experience Specialist in Reigate employer: Opustech
Opustech is an exceptional employer that champions innovation and employee well-being, making it an ideal place for professionals eager to lead in digital transformation. Located in Reigate, the company fosters a balanced work/life environment, offering comprehensive benefits such as private healthcare and flexible holiday allowances, alongside ample opportunities for professional growth within the dynamic Microsoft ecosystem. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Reigate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opustech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opustech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in Reigate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opustech:Your cover letter is your chance to shine! Tell us why you want to work at Opustech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opustech!
How to prepare for a job interview at Opustech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
