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For Companies At a Glance
- Tasks: Drive sales by building relationships and generating new business in the Contact Centre sector.
- Company: Opus Technology is the UK's largest independent Managed Service Provider, focused on customer-driven technology solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and exciting company events.
- Why this job: Join a dynamic team with opportunities for growth and impactful projects that make a difference.
- Qualifications: 2+ years in Contact Centre sales with a proven track record of exceeding targets.
- Other info: Be part of an ambitious growth strategy aiming to double turnover by 2026.
The predicted salary is between 44000 - 62000 £ per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Sales team
The Senior Account Executive (Contact Centre) role will be responsible for proactively hunting and generating a quality business pipeline, winning profitable business and to help deliver customer success. The Senior Account Executive will also promote, sell and secure new business from within their new logo wins through a relationship-based account management approach.
Additionally, you will be responsible for:
- Developing strong working relationships with our Contact Centre partners
- Building a rolling pipeline of 4.0 X the agreed Gross Profit quota
- Exceeding the personal sales targets and KPIs
- Delivering agreed number of customer reviews and case studies per annum
- Owning and running 4 customer or events as agreed (face to face or virtual)
- Aligning with our company values and deliver “The Opus Way”
Salary of £55-£70k basic DOE + Uncapped commission OTE £170K
25 Days Holiday + 8 Bank Holidays
Hybrid working for a good work/life balance
The talents we are excited to see
You will have the following experience/skills:
- A minimum 2 years’ experience hunting Contact Centre (or Similar) new logo opportunities
- A proven track record in a Contact Centre (or similar) sales role (annual sales of £1m+)
- Experience and ability to work at various levels with clients up to C-level
- Ability to hit the ground running with an established network of contacts both within the CC community as well as prospective customers
- Self-motivated, team-player who can self-manage against agreed targets and objectives
- Good planning and organisational skills, and the ability to remain calm under pressure
- Can work in a manner that champions the organisational values of Trust, Generosity, Transparency, Professionalism, and Happiness
Your Exclusive Benefits
- A comprehensive Private Healthcare and Cash Plan
- Entry to the £3,000 quarterly Dreamball draw
- Regular fully funded companywide events
- Complimentary daily breakfasts in the office
- Monthly ‘outstanding performer’ accolades
- Pension and life insurance
- Personalised training and development pathways
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance
Where your values align with ours
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We\\\’re on track to meet this target, and we\\\’re seeking top talent like you to join us on this exciting journey.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
If you\\\’re ready to be part of a dynamic team and help us reach new heights, we\\\’d love to hear from you.
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Senior Account Executive (Contact Centre) employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Executive (Contact Centre)
✨Tip Number 1
Network actively within the Contact Centre community. Attend industry events, webinars, and local meetups to connect with potential clients and partners. Building relationships now can pay off when you're looking to generate leads for your pipeline.
✨Tip Number 2
Familiarise yourself with Opus Technology's values and culture. Understanding 'The Opus Way' will help you align your approach during interviews and discussions, showcasing that you are a good fit for their team.
✨Tip Number 3
Prepare to discuss your previous sales successes in detail. Be ready to share specific examples of how you've exceeded targets and built strong client relationships, as this will demonstrate your capability to thrive in the Senior Account Executive role.
✨Tip Number 4
Research the latest trends and challenges in the Contact Centre industry. Being knowledgeable about current issues will not only impress your interviewers but also help you position yourself as a valuable asset who can contribute to Opus's growth strategy.
We think you need these skills to ace Senior Account Executive (Contact Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centre sales and account management. Use specific metrics to demonstrate your success, such as annual sales figures or the number of new clients acquired.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Opus Technology. Mention how your values align with theirs, particularly around trust and professionalism, and provide examples of how you've successfully built relationships in previous roles.
Showcase Your Network: If you have an established network within the contact centre community, mention this in your application. Highlight any connections that could be beneficial for Opus Technology and how you plan to leverage these relationships.
Prepare for Potential Questions: Anticipate questions related to your sales strategies and how you manage client relationships. Be ready to discuss specific examples of how you've exceeded sales targets and contributed to customer success in past roles.
How to prepare for a job interview at Opus Technology
✨Research Opus Technology
Before your interview, take some time to learn about Opus Technology's values, mission, and recent achievements. Understanding their focus on customer-driven service will help you align your answers with their expectations.
✨Showcase Your Sales Achievements
Be prepared to discuss your previous sales successes, especially in the Contact Centre sector. Highlight specific examples where you exceeded targets or built strong client relationships, as this will demonstrate your capability to thrive in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples from your past experiences where you successfully navigated challenges, particularly in a sales context.
✨Emphasise Cultural Fit
Opus Technology values trust, transparency, and professionalism. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these traits in your previous roles.
