At a Glance
- Tasks: Be the go-to contact for customers and ensure top-notch service delivery.
- Company: Join Opus, the UK's largest independent Managed Service Provider.
- Benefits: Enjoy hybrid working, private healthcare, and personalised training pathways.
- Other info: Join a vibrant culture with exciting events and opportunities for growth.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development. Be a key player in our Service Delivery team.
The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers. Additionally, you will be responsible for:
- Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions.
- Producing accurate and timely service reporting for Service Management Analysts and Service Managers.
- Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking.
- Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager.
- Maintaining high standards across allocated customer experience and reporting activities.
Salary £30-£32k DOE. Hybrid working for a good work/life balance – 3 days a week in Reigate.
The talents we are excited to see:
- A minimum of two years’ experience in a customer service or service management role.
- Confident in presenting information and engaging professionally with customers.
- Ability to gather, validate and interpret service data.
- Ability to produce clear, accurate reports and maintain reporting templates.
- Exposure to service management systems and databases preferred.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Well organised, able to manage recurring deadlines and follow actions through to completion.
- At least 5 GCSE Grades at ‘C’ level or above including Maths & English.
- Aligned with the Opus core values.
Your exclusive benefits:
- A comprehensive Private Healthcare and Cash Plan.
- Pension and life insurance.
- Enhanced Maternity and Paternity.
- Entry to the £3,000 quarterly Dreamball draw.
- Personalised training and development pathways.
- Regular fully funded companywide events.
- Monthly ‘outstanding performer’ accolades.
- Enriching paid volunteering days.
- A rewarding Refer a friend scheme (£1,000).
- The flexibility to adjust your holiday allowance (25 days pa).
- Complimentary daily breakfasts in the office.
Where your values align with ours:
- Work together to win together.
- Be brave and think differently.
- Own it and never give up.
- Strive to be the best.
- Stay curious and keep learning.
Meet Opus:
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.
If you're ready to be part of a dynamic team and help us reach new heights, we’d love to hear from you.
Service Management Co-ordinator in Reigate employer: Opus Technology
At Opus Technology, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Experience Specialists can thrive. With comprehensive benefits such as pension plans, life insurance, and ongoing training opportunities, we are committed to the professional growth of our employees. Located in a vibrant area, our team enjoys a collaborative culture that values customer satisfaction and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Co-ordinator in Reigate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opus Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opus Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Management Co-ordinator in Reigate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opus Technology:Your cover letter is your chance to shine! Tell us why you want to work at Opus Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opus Technology!
How to prepare for a job interview at Opus Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
