At a Glance
- Tasks: Lead the Service Desk team, manage ticket queues, and ensure top-notch customer support.
- Company: Opus Technology, a forward-thinking MSP with a focus on growth and innovation.
- Benefits: Hybrid working model, competitive salary, and clear career development paths.
- Other info: Exciting opportunities for professional growth in a supportive work culture.
- Why this job: Join a dynamic team and make a real difference in IT service delivery.
- Qualifications: Experience in MSP environments and strong knowledge of MS technologies required.
The predicted salary is between 31500 - 38500 £ per year.
Opus Technology is seeking a Service Desk Team Leader to support the IT Service Desk Manager, overseeing day-to-day activity, SLA performance and service improvements.
You will drive ticket queue management, calls handling, time logging and reporting to ensure consistent, timely support for customers.
The role requires MSP experience, strong MS technologies exposure, and a proactive approach to service delivery, with a hybrid working arrangement and clear development opportunities.
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Service Desk Team Lead — Hybrid MSP Career Growth in Reigate employer: Opus Technology
Opus Technology is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on hybrid working, comprehensive healthcare benefits, and dedicated training pathways, team members are empowered to thrive in a supportive work culture that values innovation and collaboration. Joining our Digital Transformation team in the UK means being part of a forward-thinking organisation that invests in your future while offering a competitive salary and unique perks.
