Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support while ensuring high customer satisfaction.
- Company: Join a customer-driven tech provider with a focus on tailored solutions.
- Benefits: Enjoy private healthcare, pension, training pathways, and monthly performance accolades.
- Why this job: Be part of impactful projects and grow your skills in a dynamic environment.
- Qualifications: Experience in IT support, strong communication skills, and ability to work autonomously.
- Other info: Opportunity for career growth as we aim to double our turnover by 2026.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the Opus IT Service Desk
- Logging detailed and accurate information into the case management system
- Managing your personal call queue, ensuring tickets are up to date and closed in a timely fashion to meet SLAs
- Communicating with users to keep them updated on their issues and ensuring high customer satisfaction
- Walking the floor daily to ensure an approachable IT Support presence
- Proactively checking Audio Visual rooms throughout the day
- Running regular drop-in sessions for assistance or training
- Building and configuring desktop systems and mobile devices
- Fixing hardware faults and installing upgrades to hardware
Technologies
- Hardware
- Support
- ITIL
- Mobile
- REST
- Windows
Qualifications
- Experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
- 3+ years working for an MSP is desirable
- 2nd Line support of Microsoft infrastructure software and application suites
- Competency with mainstream Apple Mac infrastructure software and application suites
- MS Certificates are preferred
- Familiarity with ITIL service strategy
- Strong communication skills at all company structure levels
- Ability to work autonomously and deliver effective outcomes without supervision
At Opus, established in 1992, we pride ourselves on being a customer-driven and service-led technology provider. We focus on delivering tailored technology with purpose, building long-term partnerships with our clients. Located in Central London, our team enjoys a comprehensive benefits package, including private healthcare, pension, personalized training pathways, and monthly accolades for outstanding performance. As we embark on a strategic growth journey aiming to double our turnover by 2026, we seek passionate individuals to join us in impactful projects and continuous professional development.
Second Line IT Field Support Engineer in Reigate employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line IT Field Support Engineer in Reigate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Opus or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft infrastructure or Apple Mac systems, make sure to highlight that in conversations. Bring examples of how you've solved problems in the past to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Visit our website regularly and apply for roles that catch your eye. The more you put yourself out there, the better your chances of landing that dream job.
✨Tip Number 4
Keep it casual but professional during interviews. Show your personality while also demonstrating your technical know-how. Remember, they want someone who fits into their team culture as much as they want a skilled engineer!
We think you need these skills to ace Second Line IT Field Support Engineer in Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st and 2nd line support experience, especially if you've worked in legal chambers or for an MSP. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our values at Opus. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your ability to convey information clearly. Whether it's through your CV, cover letter, or any additional documents, let us see your knack for keeping users updated and satisfied.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Opus!
How to prepare for a job interview at Opus Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support for Microsoft and Apple systems. Be ready to discuss specific hardware issues you've resolved or configurations you've set up, as this will show your hands-on experience.
✨Show Off Your Communication Skills
Since the role involves a lot of user interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with clients or colleagues to resolve issues, as this will highlight your ability to keep users informed and satisfied.
✨Demonstrate Your Proactivity
Prepare to share instances where you've taken the initiative, like running training sessions or proactively checking equipment. This aligns with the company's focus on customer satisfaction and shows that you're not just reactive but also proactive in your approach.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL service strategy is mentioned, make sure you understand its principles. Be ready to discuss how you've applied ITIL practices in your previous roles, as this will demonstrate your alignment with their service-led approach.
