Opus Technology in the United Kingdom is seeking a Mobile Support Team Leader to guide the Mobile Support team responsible for Incident and Service Request support across EE, O2, and Vodafone estates. You will operate as a player-manager, handling tickets and leading day-to-day team activities to maintain SLA performance.
You will drive process improvements, partner with the Project Provisioning and Customer Experience teams, and provide monthly performance reports on ticket volumes, SLA
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Hybrid Mobile Support Team Lead in Reigate employer: Opus Technology
At Opus Technology, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Experience Specialists can thrive. With comprehensive benefits such as pension plans, life insurance, and ongoing training opportunities, we are committed to the professional growth of our employees. Located in a vibrant area, our team enjoys a collaborative culture that values customer satisfaction and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
