At a Glance
- Tasks: Provide 1st and 2nd line IT support, ensuring a world-class customer experience.
- Company: Join Opus, the UK's largest independent Managed Service Provider, ranked 'World class'.
- Benefits: Enjoy private healthcare, pension, flexible holidays, and daily office breakfasts.
- Other info: Opus offers personalised training pathways and a rewarding refer-a-friend scheme.
- Why this job: Be part of a dynamic team, working on impactful projects in a supportive environment.
- Qualifications: Experience in IT support, especially with Microsoft365 and Apple Mac systems.
The predicted salary is between 36000 - 60000 £ per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team.
This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience.
Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk.
- Walking the floor daily to ensure users have an approachable and accessible IT Support presence
- Proactively checking Audio Visual rooms at the beginning and throughout the day
- Running regular drop-in sessions where users can come to request assistance or training
- Building and configuring desktop systems and mobile devices
This role is onsite up to 5 days a week in CENTRAL LONDON.
The talents we are excited to see:
- Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
- 2nd Line support of Microsoft infrastructure software and application suites
- Competency with mainstream Apple Mac infrastructure software and application suites
- Familiarisation working according to industry best practice, such as ITIL service strategy
- Enthusiasm for furthering career in technical support and delivery
We offer a comprehensive Private Healthcare and Cash Plan, Pension and life assurance, personalised training and development pathways, a rewarding Refer a friend scheme (£1,000), the flexibility to adjust your holiday allowance (25 days pa), and complimentary daily breakfasts in the office.
Established in 1992, we pride ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. We’re on track to meet this target, and we’re seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
If you’re ready to be part of a dynamic team and help us reach new heights, we’d love to hear from you.
Field 2nd Line IT Engineer in Reigate employer: Opus Technology
At Opus, we pride ourselves on fostering a vibrant work culture that champions professional growth and creativity, making us an exceptional employer in the heart of Central London. With comprehensive benefits including private healthcare, personalised training pathways, and a rewarding refer-a-friend scheme, we ensure our employees feel valued and supported. Join us to be part of a dynamic team where your contributions make a real impact, and enjoy the perks of daily complimentary breakfasts and flexible holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Field 2nd Line IT Engineer in Reigate
✨Tip Number 1
Network like a pro! Reach out to current employees at Opus on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to do a quick demo of your troubleshooting skills during interviews. It’s a great way to showcase your expertise and confidence.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and how you’d handle them. Being ready to discuss your thought process will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Field 2nd Line IT Engineer in Reigate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field 2nd Line IT Engineer role. Highlight your customer service background and any relevant IT support experience, especially with Microsoft365 and both Mac and Windows systems.
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for the role and the company. Share specific examples of how you've provided excellent IT support in the past and how you can contribute to Opus's mission of delivering world-class customer experiences.
Showcase Your Technical Skills:In your application, be sure to mention your familiarity with industry best practices like ITIL and any hands-on experience you have with audio-visual setups or desktop configurations. This will help us see how you fit into our Technical Services team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team at Opus!
How to prepare for a job interview at Opus Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft365 admin portals and both Mac and Windows Operating Systems. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing a world-class customer experience, prepare examples of how you've gone above and beyond for clients in previous roles. Think about times when you turned a negative situation into a positive one.
✨Demonstrate Proactivity
Opus values proactive support, so come prepared with ideas on how you would engage with users. Discuss how you might run drop-in sessions or check AV rooms regularly to ensure everything runs smoothly.
✨Familiarise Yourself with ITIL Best Practices
Understanding ITIL service strategy can set you apart from other candidates. Brush up on the principles and be ready to explain how you would apply them in your role to enhance service delivery and client satisfaction.
