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- Tasks: Provide top-notch IT support and manage client tickets effectively.
- Company: Leading IT service provider in the UK with a focus on client satisfaction.
- Benefits: Comprehensive benefits package, including healthcare and training opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Over 3 years of technical IT support experience, preferably in legal settings.
- Other info: Great opportunities for professional development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT service provider in the United Kingdom seeks a dedicated 1st/2nd Line Support Technician. The role involves providing effective IT support to clients, managing tickets, and ensuring user satisfaction.
Candidates should have over 3 years of experience in technical IT support and preferably some experience with legal settings.
This position offers opportunities for professional development and includes a comprehensive benefits package, including healthcare and training pathways.
Dynamic Onsite 2nd-Line IT Support Engineer in Reigate employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic Onsite 2nd-Line IT Support Engineer in Reigate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in legal settings. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios you might face as a 2nd-Line Support Engineer. We recommend practising with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled tricky IT issues in the past. This will demonstrate your hands-on experience and ability to keep clients satisfied.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dynamic Onsite 2nd-Line IT Support Engineer in Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess and any relevant experience in legal settings.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Opus Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss common issues you've resolved and the tools you've used. This will show that you're not just familiar with the basics but can handle real-world problems.
✨Understand the Legal Landscape
Since this role may involve working in legal settings, do a bit of research on how IT support operates within that context. Familiarise yourself with any specific software or compliance issues that might come up. This will demonstrate your proactive approach and readiness for the job.
✨Showcase Your Customer Service Skills
User satisfaction is key in this role, so be prepared to share examples of how you've gone above and beyond for clients in the past. Highlight your communication skills and how you handle difficult situations. This will help them see you as a candidate who truly cares about user experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of tickets you'll be managing, or the training pathways available. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
