At a Glance
- Tasks: Support customers and internal IT while learning diverse technologies.
- Company: Join Opus, the UK's largest independent Managed Service Provider.
- Benefits: Enjoy competitive salary, hybrid work, and personalised training pathways.
- Other info: Be part of a vibrant culture with engaging events and community initiatives.
- Why this job: Grow your career in tech support with real impact on exciting projects.
- Qualifications: Previous Service Desk experience and enthusiasm for learning new technologies.
The predicted salary is between 31500 - 38500 £ per year.
The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies.
Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well.
Opus is looking for an individual keen to learn new technologies, supporting many different products and services.
A desire to learn and develop into a 2nd Line Support Engineer and become officially certified via training programs.
Supported by the IT and Network support team members, this is an excellent opportunity to learn on the job and via planned training development into the engineering team.
- Pension and life insurance
- Enhanced Maternity and Paternity
- Entry to the £3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly outstanding performer accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning
- Previous Service Desk experience with exposure to Microsoft and connectivity technologies
- Familiarity with general Customer Service handling relationships & CRM systems
- Understanding of router function and technology, Cisco Meraki an advantage
- Enthusiasm for furthering career in technical support and delivery
- Passion to develop and learn industry best practice, such as ITIL service strategy
- Communicates effectively with customers and colleagues in other departments to ensure efforts are seamlessly aligned
- Aligned with the Opus core values
Imagine yourself in a role where your professional growth and creativity are championed every step of the way.
Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards., Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider.
Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture.
From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Salary £30-£32k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills
#J-18808-Ljbffr
Service Desk Analyst in Pulborough employer: Opus Technology
Opus Technology is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on hybrid working, comprehensive healthcare benefits, and dedicated training pathways, team members are empowered to thrive in a supportive work culture that values innovation and collaboration. Joining our Digital Transformation team in the UK means being part of a forward-thinking organisation that invests in your future while offering a competitive salary and unique perks.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Pulborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Opus Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Opus Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Pulborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Opus Technology:Your cover letter is your chance to shine! Tell us why you want to work at Opus Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Opus Technology!
How to prepare for a job interview at Opus Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
