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- Tasks: Provide 1st and 2nd line IT support to clients, ensuring timely ticket resolution.
- Company: Leading IT service provider in Pulborough with a strong customer focus.
- Benefits: Competitive pay and numerous employee benefits for a rewarding experience.
- Why this job: Join a dynamic team and enhance your skills in a client-focused environment.
- Qualifications: Over 3 years of experience in Microsoft365 and Apple Mac support.
- Other info: Opportunity to work in a fast-paced environment with great career prospects.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT service provider in Pulborough is seeking an IT Support Engineer to provide 1st and 2nd line support to clients. The ideal candidate should have over 3 years of experience, particularly in Microsoft365 and Apple Mac environments, and should be highly customer-focused.
You’ll be responsible for ensuring timely ticket resolution and maintaining high customer satisfaction. The role comes with competitive pay and numerous employee benefits.
Onsite 2nd Line IT Support Engineer – Client-Focused in Pulborough employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite 2nd Line IT Support Engineer – Client-Focused in Pulborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in client-focused roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your experience with Microsoft365 and Apple Mac environments. Let them know how you can make their clients happy!
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and think about how you’d handle them. Being able to demonstrate your problem-solving skills will show that you’re ready to tackle any ticket that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Onsite 2nd Line IT Support Engineer – Client-Focused in Pulborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft365 and Apple Mac environments. We want to see how your skills align with the role, so don’t be shy about showcasing your customer-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you’ve successfully resolved client issues in the past. Let us know what makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT problems before. We love candidates who can think on their feet and keep clients happy, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Opus Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft365 and Apple Mac environments. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical expertise and problem-solving skills.
✨Customer Service is Key
Since the role is highly customer-focused, prepare examples of how you've provided excellent support in previous roles. Think about times when you went above and beyond for a client and be ready to share those stories during the interview.
✨Practice Common Scenarios
Anticipate common support scenarios that might come up in the interview. Practise explaining how you would handle various ticket resolutions, ensuring you highlight your approach to maintaining high customer satisfaction throughout the process.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewer about their team dynamics, support processes, and how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
