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- Tasks: Provide top-notch IT support and ensure clients have a seamless experience.
- Company: Join a dynamic tech provider focused on customer-driven solutions.
- Benefits: Enjoy private healthcare, flexible holidays, and exciting company events.
- Why this job: Be part of a team that values innovation and personal growth.
- Qualifications: Experience in IT support, especially with Microsoft and Apple systems.
- Other info: Great opportunities for career advancement and skill development.
The predicted salary is between 32000 - 36000 £ per year.
This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems.
Responsibilities
- Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
- Logging detailed and accurate information into the case management system
- Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
- Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
- Walking the floor daily to ensure users have an approachable and accessible IT Support presence
- Proactively checking Audio Visual rooms at the beginning and throughout the day
- Running regular drop-in sessions where users can come to request assistance or training
- Building and configuring desktop systems and mobile devices
- Fixing hardware faults and installing upgrades to hardware
Qualifications
- Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
- 3+ years working for an MSP previously is desirable
- 2nd Line support of Microsoft infrastructure software and application suites
- Competency with mainstream Apple Mac infrastructure software and application suites
- MS Certificates are preferred
- Familiarisation working according to industry best practice, such as ITIL service strategy
- Enthusiasm for furthering career in technical support and delivery
- Ability to communicate at all company structure levels
- Ability to work autonomously and deliver effective outcomes without supervision
Benefits
- Private Healthcare and Cash Plan
- Pension and life assurance
- Entry to the £3,000 quarterly Dreamball draw
- Personalised training and development pathways
- Regular fully funded companywide events
- Monthly outstanding performer accolades
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance (25 days pa)
- Complimentary daily breakfasts in the office
About Opus
Where your values align with ours. Work together to win together. Be brave and think differently. Own it and never give up. Strive to be the best. Stay curious and keep learning. Established in 1992, we are a customer-driven and service-led technology provider focused on delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our growth strategy with the goal of doubling our turnover by 2026. If you’re ready to be part of a dynamic team and help us reach new heights, we’d love to hear from you.
2nd Line IT Field Support Engineer in Pulborough employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Field Support Engineer in Pulborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about IT support, brush up on your knowledge of Microsoft365 and both Mac and Windows systems. Being able to demonstrate your expertise during the interview can really set you apart.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join our team at Opus.
We think you need these skills to ace 2nd Line IT Field Support Engineer in Pulborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line IT Field Support Engineer role. Highlight your customer service background and any relevant IT support experience, especially with Microsoft365 and both Mac and Windows systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your values align with ours at StudySmarter. Share specific examples of how you've provided excellent customer support in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant to the role. We want to see your personality shine through, so don’t be afraid to let us know what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Opus Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft365 admin portals and both Mac and Windows Operating Systems. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role is client-focused, prepare examples that highlight your excellent customer service background. Think about times when you went above and beyond to ensure a great customer experience, and be ready to share these stories during the interview.
✨Demonstrate Proactive Support
Talk about how you’ve taken initiative in previous roles, whether it’s through regular check-ins with users or running drop-in sessions for assistance. This shows that you’re not just reactive but also proactive in ensuring user satisfaction.
✨Familiarise Yourself with ITIL Best Practices
If you have experience with ITIL service strategy, make sure to mention it. If not, do a bit of research beforehand so you can speak confidently about how you would apply these best practices in your work. It’ll show that you’re serious about delivering effective outcomes.
