Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide onsite IT support and resolve technical issues for clients.
- Company: Leading Managed Service Provider in the UK with a focus on customer satisfaction.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Great chance to work in a collaborative environment and advance your career.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: 3+ years of experience in IT support, proficient in Microsoft365, Mac, and Windows systems.
The predicted salary is between 36000 - 60000 £ per year.
A leading Managed Service Provider in the United Kingdom is seeking a 2nd Line IT Field Support Engineer to provide effective onsite IT support to clients. The ideal candidate will have over 3 years of experience and a strong background in Microsoft365 and both Mac and Windows systems.
Responsibilities include:
- Logging support tickets
- Communicating with users
- Ensuring high customer satisfaction levels
This full-time role offers opportunities for professional growth and development in a dynamic team environment.
Onsite 2nd Line IT Field Support Engineer – London employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite 2nd Line IT Field Support Engineer – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft365 and both Mac and Windows systems. Real-life examples of how you've solved problems will make you stand out.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face technical questions or scenarios. Brush up on common issues you’ve encountered in the field and how you resolved them. This will show that you’re not just book-smart but also street-smart in IT support.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Onsite 2nd Line IT Field Support Engineer – London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft365 and both Mac and Windows systems. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Field Support Engineer role. Share specific examples of how you've provided excellent onsite support in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be communicating with users regularly, it's important to demonstrate your communication skills in your application. Keep your language clear and professional, but don’t forget to let your personality shine through – we appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Opus Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft365, Mac, and Windows systems. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical expertise and problem-solving skills.
✨Practice Your Communication Skills
As a 2nd Line IT Field Support Engineer, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. Consider role-playing with a friend to simulate user interactions and improve your clarity and patience.
✨Showcase Your Customer Service Mindset
High customer satisfaction is key in this role. Prepare examples of how you've gone above and beyond for clients in previous positions. Highlight your ability to handle difficult situations and maintain professionalism under pressure.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their mission and any recent news or projects. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.