Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage mobile provisioning cases and ensure customer satisfaction through effective communication.
- Company: Opus is the UK's largest independent Managed Service Provider, recognized for its exceptional workplace culture.
- Benefits: Enjoy remote work flexibility, comprehensive healthcare, and exciting company events.
- Why this job: Join a dynamic team focused on growth, creativity, and impactful projects in the telecom industry.
- Qualifications: 1 year in mobile provisioning and telecoms, strong communication skills, and 5 GCSEs at grade '5' or above.
- Other info: Experience a unique on-call schedule with generous time off and opportunities for personal development.
The predicted salary is between 24000 - 28000 £ per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Provisioning team The Mobile Provisioning Coordinator role will be part of a dynamic and supportive team managing cases, work pools and allocated projects. Additionally, you will be responsible for: Managing the CRM tickets focusing on the mobile product for O2, Vodafone and EE Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintaining effective communication with all customers / suppliers / partners and updating the CRM database Completing all training academy’s to be competent on all supplier portals and Communication processes Identifying any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business Sales administration – assisting with sales order creation and validation Providing out of hours support to our customers within the Networks on call schedule (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join) Salary £30-£32k 25 Days Holiday + 8 Bank Holidays Embrace the freedom of remote work combined with the engaging experience of visiting the Reigate office occasionally Other organisations may call this role Mobile Provisioner The talents we are excited to see You will have the following experience/skills: 1 year experience in a mobile provisioning role with experience ideally in multiple mobile networks including Voda/O2/EE 1 year experience in the Telecoms Industry Ability to communicate verbally and in writing in a professional manner IT Microsoft office proficient including but not limited to Outlook, Word, Excel, Teams At least 5 GCSE’s Grades ‘5’ or above including English and Maths Organised with a keen eye for detail Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Entry to the £3,000 quarterly Dreamball draw Regular fully funded companywide events Complimentary daily breakfasts in the office Monthly ‘outstanding performer’ accolades Pension and life insurance Personalised training and development pathways Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We’re on track to meet this target, and we’re seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you’re ready to be part of a dynamic team and help us reach new heights, we’d love to hear from you.
Mobile Provisioning Coordinator employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Provisioning Coordinator
✨Tip Number 1
Familiarize yourself with the specific mobile networks mentioned in the job description, such as O2, Vodafone, and EE. Understanding their systems and processes will give you a significant edge during the interview.
✨Tip Number 2
Highlight your experience in managing CRM systems and handling customer communications. Be prepared to discuss specific examples of how you've successfully managed cases or resolved issues in previous roles.
✨Tip Number 3
Showcase your organizational skills and attention to detail by preparing to discuss how you prioritize tasks and manage multiple projects simultaneously. This is crucial for the Mobile Provisioning Coordinator role.
✨Tip Number 4
Demonstrate your willingness to learn and adapt by mentioning any relevant training or certifications you've completed. Opus values continuous professional development, so showing your commitment to growth will resonate well.
We think you need these skills to ace Mobile Provisioning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mobile provisioning and the telecoms industry. Emphasize any specific roles you've had with O2, Vodafone, or EE, as well as your proficiency in Microsoft Office.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their values, such as being customer-driven and service-led, and provide examples of how you've demonstrated these qualities in previous roles.
Showcase Communication Skills: Since effective communication is key in this role, include examples in your application that demonstrate your ability to communicate professionally both verbally and in writing. This could be through previous job experiences or relevant projects.
Highlight Problem-Solving Abilities: Discuss any past experiences where you identified errors or potential issues in operations. This will show your proactive approach and ability to contribute to the smooth running of the business, which is crucial for the Mobile Provisioning Coordinator role.
How to prepare for a job interview at Opus Technology
✨Show Your Telecoms Experience
Make sure to highlight your experience in the telecoms industry, especially if you have worked with multiple mobile networks like O2, Vodafone, and EE. Be prepared to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and professionally. You might be asked to provide examples of how you've maintained communication with customers or suppliers in previous roles.
✨Be Detail-Oriented
The job requires a keen eye for detail, so be ready to discuss how you ensure accuracy in your work. You could share examples of how you've identified errors or potential issues in past projects and what steps you took to resolve them.
✨Embrace the Company Values
Familiarize yourself with Opus's values such as teamwork, bravery, and continuous learning. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
