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- Tasks: Join our Provisioning team to manage mobile product cases and ensure customer satisfaction.
- Company: Opus is the UK's largest independent Managed Service Provider, recognized for its exceptional workplace culture.
- Benefits: Enjoy remote work flexibility, private healthcare, and exciting company events.
- Why this job: Be part of a dynamic team focused on growth, creativity, and impactful projects.
- Qualifications: 1 year in mobile provisioning and telecoms, with strong communication and IT skills required.
- Other info: Opportunity for personal development and a chance to make a real difference.
The predicted salary is between 24000 - 28000 £ per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Provisioning team
The Mobile Provisioning Coordinator role will be part of a dynamic and supportive team managing cases, work pools and allocated projects.
Additionally, you will be responsible for:
Managing the CRM tickets focusing on the mobile product for O2, Vodafone and EE
Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations
Maintaining effective communication with all customers / suppliers / partners and updating the CRM database
Completing all training academy’s to be competent on all supplier portals and Communication processes
Identifying any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business
Sales administration – assisting with sales order creation and validation
Providing out of hours support to our customers within the Networks on call schedule (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)
Salary £30-£32k
25 Days Holiday + 8 Bank Holidays
Embrace the freedom of remote work combined with the engaging experience of visiting the Reigate office occasionally
Other organisations may call this role Mobile Provisioner
The talents we are excited to see
You will have the following experience/skills:
- 1 year experience in a mobile provisioning role with experience ideally in multiple mobile networks including Voda/O2/EE
- 1 year experience in the Telecoms Industry
- Ability to communicate verbally and in writing in a professional manner
- IT Microsoft office proficient including but not limited to Outlook, Word, Excel, Teams
- At least 5 GCSE’s Grades ‘5’ or above including English and Maths
- Organised with a keen eye for detail
Your exclusive benefits
- A comprehensive Private Healthcare and Cash Plan
- Entry to the £3,000 quarterly Dreamball draw
- Regular fully funded companywide events
- Complimentary daily breakfasts in the office
- Monthly ‘outstanding performer’ accolades
- Pension and life insurance
- Personalised training and development pathways
- Enriching paid volunteering days
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance
Where your values align with ours
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Mobile Provisioning Coordinator employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Provisioning Coordinator
✨Tip Number 1
Familiarize yourself with the specific mobile networks mentioned in the job description, such as O2, Vodafone, and EE. Understanding their systems and processes will give you an edge during discussions with our team.
✨Tip Number 2
Highlight any experience you have with CRM systems, especially in managing tickets and customer communications. Being able to demonstrate your proficiency in this area will show us that you're ready to hit the ground running.
✨Tip Number 3
Showcase your organizational skills and attention to detail. We value team members who can manage multiple tasks efficiently, so be prepared to discuss how you've successfully handled similar responsibilities in the past.
✨Tip Number 4
Be ready to discuss your approach to problem-solving and identifying potential issues in operations. We appreciate candidates who can think critically and contribute to improving our processes.
We think you need these skills to ace Mobile Provisioning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mobile provisioning and the telecoms industry. Emphasize your familiarity with O2, Vodafone, and EE, as well as your proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Opus's mission and how you can contribute to their growth strategy.
Highlight Communication Skills: Since effective communication is key in this role, provide examples of how you've successfully managed customer interactions or resolved issues in previous positions.
Showcase Problem-Solving Abilities: Include specific instances where you've identified errors or potential pitfalls in operations and how you addressed them. This will demonstrate your proactive approach and attention to detail.
How to prepare for a job interview at Opus Technology
✨Show Your Telecoms Knowledge
Make sure to highlight your experience in the telecoms industry, especially with mobile provisioning. Be prepared to discuss specific challenges you've faced and how you overcame them, particularly with networks like O2, Vodafone, and EE.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully managed customer interactions or resolved issues in previous roles.
✨Be Detail-Oriented
The job requires a keen eye for detail, so be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference in a project or task.
✨Embrace the Company Culture
Familiarize yourself with Opus's values and culture. During the interview, express how your personal values align with theirs, especially around teamwork, bravery, and continuous learning. This will show that you're not just a fit for the role, but also for the company.
