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- Tasks: Join our Provisioning team as a Mobile Provisioning Coordinator, managing cases and projects.
- Company: Opus is the UK's largest independent Managed Service Provider, recognized for its exceptional workplace culture.
- Benefits: Enjoy remote work flexibility, 25 days holiday, private healthcare, and exciting company events.
- Why this job: Be part of a dynamic team focused on growth, creativity, and impactful projects.
- Qualifications: 1 year in mobile provisioning and telecoms, strong communication skills, and 5 GCSEs at grade 5+.
- Other info: Opportunity for personalized training and a rewarding refer-a-friend scheme.
The predicted salary is between 24000 - 28800 £ per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Provisioning team The Mobile Provisioning Coordinator role will be part of a dynamic and supportive team managing cases, work pools and allocated projects. Additionally, you will be responsible for: Managing the CRM tickets focusing on the mobile product for O2, Vodafone and EE Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintaining effective communication with all customers / suppliers / partners and updating the CRM database Completing all training academy’s to be competent on all supplier portals and Communication processes Identifying any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business Sales administration – assisting with sales order creation and validation Providing out of hours support to our customers within the Networks on call schedule (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join) Salary £30-£32k 25 Days Holiday + 8 Bank Holidays Embrace the freedom of remote work combined with the engaging experience of visiting the Reigate office occasionally Other organisations may call this role Mobile Provisioner The talents we are excited to see You will have the following experience/skills: 1 year experience in a mobile provisioning role with experience ideally in multiple mobile networks including Voda/O2/EE 1 year experience in the Telecoms Industry Ability to communicate verbally and in writing in a professional manner IT Microsoft office proficient including but not limited to Outlook, Word, Excel, Teams At least 5 GCSE’s Grades ‘5’ or above including English and Maths Organised with a keen eye for detail Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Entry to the £3,000 quarterly Dreamball draw Regular fully funded companywide events Complimentary daily breakfasts in the office Monthly ‘outstanding performer’ accolades Pension and life insurance Personalised training and development pathways Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We’re on track to meet this target, and we’re seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you’re ready to be part of a dynamic team and help us reach new heights, we’d love to hear from you.
Mobile Provisioning Coordinator employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Provisioning Coordinator
✨Tip Number 1
Familiarize yourself with the mobile networks mentioned in the job description, especially O2, Vodafone, and EE. Understanding their services and common issues can give you an edge during discussions with the team.
✨Tip Number 2
Highlight your experience in managing CRM systems and handling customer communications. Be prepared to discuss specific examples of how you've met SLAs and resolved customer issues in previous roles.
✨Tip Number 3
Showcase your organizational skills by preparing to discuss how you prioritize tasks and manage multiple projects simultaneously. This is crucial for a role that involves managing cases and work pools.
✨Tip Number 4
Demonstrate your willingness to learn and adapt by mentioning any relevant training or certifications you've completed. Opus values continuous professional development, so showing your commitment to growth will resonate well.
We think you need these skills to ace Mobile Provisioning Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Mobile Provisioning Coordinator position. Understand the key responsibilities and required skills, especially focusing on experience with mobile networks like O2, Vodafone, and EE.
Tailor Your CV: Customize your CV to highlight relevant experience in mobile provisioning and the telecoms industry. Emphasize your communication skills and proficiency in Microsoft Office, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities listed, such as managing CRM tickets or providing customer support.
Highlight Your Soft Skills: In your application, make sure to emphasize your organizational skills and attention to detail. These traits are essential for managing cases and ensuring effective communication with customers and suppliers.
How to prepare for a job interview at Opus Technology
✨Show Your Telecoms Knowledge
Make sure to highlight your experience in the telecoms industry, especially with mobile provisioning. Be prepared to discuss specific challenges you've faced and how you overcame them, particularly with networks like O2, Vodafone, and EE.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and professionally. You might be asked to provide examples of how you've handled customer inquiries or resolved issues in the past.
✨Be Detail-Oriented
The job requires a keen eye for detail, so be ready to discuss how you ensure accuracy in your work. You could mention any tools or methods you use to stay organized and maintain high standards in your tasks.
✨Embrace the Company Culture
Familiarize yourself with Opus's values and culture. During the interview, express how your personal values align with theirs, such as teamwork, bravery, and continuous learning. This will show that you're not just looking for a job, but a place where you can grow and contribute.
