At a Glance
- Tasks: Provide top-notch IT support and ensure clients have a seamless experience.
- Company: Join Opus, the UK's largest independent Managed Service Provider, recognised for its world-class culture.
- Benefits: Enjoy private healthcare, flexible holidays, and exciting company events.
- Other info: Work onsite in central London with excellent career development opportunities.
- Why this job: Be part of a dynamic team where your growth and creativity are valued.
- Qualifications: Experience in IT support, especially with Microsoft365 and Mac systems.
The predicted salary is between 40000 - 42000 € per year.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team. This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience.
Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems.
Responsibilities:- Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk.
- Logging detailed and accurate information into the case management system.
- Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs.
- Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high.
- Walking the floor daily to ensure users have an approachable and accessible IT Support presence.
- Proactively checking Audio Visual rooms at the beginning and throughout the day.
- Running regular drop-in sessions where users can come to request assistance or training.
- Building and configuring desktop systems and mobile devices.
- Fixing hardware faults and installing upgrades to hardware.
Salary: £40-£42k DOE. This role is onsite up to 5 days a week in central London.
Qualifications:- Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent.
- 3+ years working for an MSP previously is desirable.
- 2nd Line support of Microsoft infrastructure software and application suites.
- Competency with mainstream Apple Mac infrastructure software and application suites.
- MS Certificates are preferred.
- Familiarisation working according to industry best practice, such as ITIL service strategy.
- Enthusiasm for furthering career in technical support and delivery.
- Ability to communicate at all company structure levels.
- Ability to work autonomously and deliver effective outcomes without supervision.
- A comprehensive Private Healthcare and Cash Plan.
- Pension and life assurance.
- Entry to the £3,000 quarterly Dreamball draw.
- Personalised training and development pathways.
- Regular fully funded companywide events.
- Monthly ‘outstanding performer’ accolades.
- Enriching paid volunteering days.
- A rewarding Refer a friend scheme (£1,000).
- The flexibility to adjust your holiday allowance (25 days pa).
- Complimentary daily breakfasts in the office.
2nd Line IT Field Support Engineer in Heath employer: Opus Technology
At Opus, we pride ourselves on being the UK’s largest independent Managed Service Provider, where your professional growth and creativity are nurtured in a vibrant and supportive work culture. With a focus on delivering world-class customer experiences, our employees enjoy comprehensive benefits including private healthcare, personalised training pathways, and enriching volunteering opportunities, all while working in the heart of central London. Join us to be part of a team that values innovation, collaboration, and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Field Support Engineer in Heath
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Opus and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about providing top-notch IT support, brush up on your knowledge of Microsoft365 and both Mac and Windows systems. Be ready to demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your customer service chops! Remember, this role is client-focused, so be prepared to share examples of how you've gone above and beyond for customers in the past. Highlighting your communication skills can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace 2nd Line IT Field Support Engineer in Heath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of 2nd Line IT Field Support Engineer. Highlight your experience with Microsoft365 and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills:Since this role is all about client focus, make sure to showcase your customer service experience. Share specific examples of how you've gone above and beyond to help clients in previous roles. We love a good success story!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Opus Technology
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft365 admin portals and both Mac and Windows Operating Systems. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Customer Service is Key
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Show that you understand the importance of communication and keeping users updated on their issues.
✨Demonstrate Proactivity
Opus values a proactive approach, so be prepared to share instances where you've taken the initiative. Whether it’s checking AV rooms or running drop-in sessions, show that you’re someone who doesn’t wait for problems to arise.
✨Cultural Fit Matters
Research Opus and its values. Be ready to explain why you want to work there and how you align with their mission. A good cultural fit can set you apart from other candidates, so let your enthusiasm shine through!
