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- Tasks: Be the first point of contact for customer service requests via various channels.
- Company: Opus Technology is the UK's largest independent Managed Service Provider, focused on customer-driven solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and exciting company events.
- Why this job: Join a dynamic team where your growth and creativity are valued, making a real impact.
- Qualifications: 5 GCSEs at 'C' level or above, with at least 12 months in customer service.
- Other info: Flexible holiday allowance and a rewarding referral scheme await you!
The predicted salary is between 19440 - 37800 £ per year.
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This range is provided by Opus Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Opus Technology
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Service Delivery Team
As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.
Additionally, you will be responsible for:
- Maintaining Customer Satisfaction
- Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets
- Competency on all supplier portals and communication processes
- Ad hoc cover for accepting orders/deliveries, dealing with post
- Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
- Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)
Salary £27k
25 Days Holiday + UK Bank Holidays
Hybrid working (3 days a week in the Reigate office)
Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor.
The talents we are excited to see
We are seeking a Customer Experience Specialist who is/has:
- At least 5 GCSE Grades at ‘C’ level or above including Maths and English
- Minimum 12 months previous employment in a customer service role
- PC literate. IT Microsoft office proficient. Exposure to databases preferred
- Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
- Ability to communicate at all levels with an excellent telephone manner
- High level of personal motivation, looking to further skills and career through In-House training
- Ability to multitask is vital to this role
- A comprehensive Private Healthcare and Cash Plan
- Entry to the £3,000 quarterly Dreamball draw
- Regular fully funded companywide events
- Complimentary daily breakfasts in the office
- Monthly ‘outstanding performer’ accolades
- Pension and life insurance
- Personalised training and development pathways
- A rewarding Refer a friend scheme (£1,000)
- The flexibility to adjust your holiday allowance
Where your values align with ours
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We\’re on track to meet this target, and we\’re seeking top talent like you to join us on this exciting journey.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
If you\’re ready to be part of a dynamic team and help us reach new heights, we\’d love to hear from you.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Telecommunications
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Customer Experience Specialist employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with Opus Technology's values and mission. Understanding their focus on customer-driven service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your conflict resolution and problem-solving skills. Since the role requires strong abilities in these areas, consider preparing examples from your past experiences that demonstrate your capability to handle challenging customer interactions.
✨Tip Number 3
Get comfortable with CRM systems and Microsoft Office tools. Being proficient in these technologies is crucial for the role, so if you have any experience or training, be sure to highlight it when discussing your qualifications.
✨Tip Number 4
Network with current or former employees of Opus Technology. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as conflict resolution, problem-solving, and communication, which are crucial for the Customer Experience Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Opus Technology's values. Mention specific examples from your past experiences that demonstrate your ability to maintain customer satisfaction and manage multiple tasks.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any experience you have with databases. This will show that you possess the technical skills necessary for the role.
Show Enthusiasm for Growth: Express your eagerness to learn and grow within the company. Mention how you value in-house training and development opportunities, aligning your career goals with the company's ambitious growth strategy.
How to prepare for a job interview at Opus Technology
✨Research Opus Technology
Before your interview, take some time to learn about Opus Technology's values, mission, and recent achievements. Understanding their focus on customer-driven service will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that demonstrate your problem-solving abilities and conflict resolution skills. Highlight specific situations where you maintained customer satisfaction, as this is crucial for the Customer Experience Specialist role.
✨Demonstrate Multitasking Abilities
Since the role requires multitasking, be ready to discuss how you've successfully managed multiple tasks in a fast-paced environment. Use concrete examples to illustrate your methodical work ethic and ability to prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Experience Specialist position.