We're looking for a Service Delivery Manager tolead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.
What you'll be doing:
- Leading end-to-end service delivery across complex technology environments
- Managing client relationships, escalations, and commercial discussions
- Driving performance across multidisciplinary teams
- Identifying opportunities to grow accounts and improve service outcomes
- Applying AI and automation to enhance operational effectiveness
- Working within ITIL-aligned service management frameworks
What we're looking for:
- Proven Service Delivery Management experience
- Strong stakeholder engagement and leadership skills
- Experience managing large-scale IT services and teams
- Eligibility for UK Government Security Clearance
Nice to have:
- Advanced ITIL certifications
- ServiceNow, JIRA, or Azure DevOps experience
- Automation and continuous improvement experience
- NHS sector experience
Service Delivery Manager - Active SC Clearance required in Newcastle upon Tyne employer: Opus RS
Opus RS offers a dynamic work environment with opportunities for professional growth, particularly in high-impact roles within the utilities and infrastructure sectors. The company supports flexible working arrangements, allowing employees to balance their professional and personal lives effectively. With a focus on transformation and innovation, Opus RS provides its team members with the chance to lead significant projects that shape the future of technology and security.
