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- Tasks: Manage customer accounts, ensuring satisfaction and driving product adoption.
- Company: Join a world leader in AI-driven safety software for bus and coach fleets.
- Benefits: Enjoy remote work, competitive salary, car allowance, bonuses, and additional perks.
- Why this job: Be part of a dynamic team making a real impact on driver safety and eco-friendly driving.
- Qualifications: Experience in SaaS account management, ideally in telematics or fleet management.
- Other info: This role offers flexibility with some travel within the UK.
The predicted salary is between 40000 - 60000 £ per year.
Account Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting account reviews to ensure a streamlined customer experience and to manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts.
This is a remote role within the UK with some travel. Salary Circa £50-60k + Car Allowance + Bonus dependent on Commission Circa 20-30% + Benefits.
Key skills required for the role of Account Manager – SAAS – Telematics include:
- Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer interests to ensure customer success with products and services, and with proven skills in upselling and expanding client account opportunities.
- Experience in developing Strategic Account plans to help guide the customer on a successful customer experience, ensuring a mutually beneficial journey and securing long-term relationships.
- Experience ideally in Telematics or fleet management software, or driver safety software.
- Ideally, experience in managing accounts for bus/coach fleets or bus operators in the UK / The UK bus market is a significant advantage.
- Ideally, the candidate should have experience in Health and safety management and an understanding of the processes surrounding driver behaviour and safety.
Key aspects of the Account Manager role would include:
- Maintain high levels of customer satisfaction by proactively managing large customer accounts and issues.
- Gather customer software product and user feedback, communicate it to the various company stakeholders, and serve as the customer's trusted advisor.
- Develop new relationships within accounts - from bottom to top (able to engage up to C-level).
- Ensure software renewals are dealt with promptly and efficiently, and seek opportunities to upsell.
- Assist in qualification of sales opportunities and take part in the sales process.
- Maintain opportunities within the CRM and provide accurate forecasts.
This is an outstanding chance to join an expanding team for a world-leading company at the forefront of AI / real-time software for bus operators to ensure driver/passenger safety and enhance eco-friendly driving.
Remote Software Account Manager employer: Opus Resourcing Ltd
Contact Detail:
Opus Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Software Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS, particularly in telematics and fleet management. Understanding the current market landscape will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the telematics and fleet management sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your experience in developing strategic account plans and driving customer success, as these are key aspects of the role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're a great fit for our team.
We think you need these skills to ace Remote Software Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS, particularly in telematics or fleet management. Emphasise your skills in account management and customer success, showcasing specific achievements that demonstrate your ability to manage the entire customer journey.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the company's mission. Mention your experience in developing strategic account plans and your understanding of the UK bus market, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed large customer accounts and drove upselling opportunities. Use metrics to quantify your success, such as percentage increases in customer satisfaction or revenue growth from existing accounts.
Prepare for Potential Questions: Anticipate questions related to customer relationship management and your approach to ensuring customer success. Be ready to discuss specific strategies you've implemented in previous roles to enhance customer experience and drive product adoption.
How to prepare for a job interview at Opus Resourcing Ltd
✨Showcase Your SaaS Experience
Make sure to highlight your background in SaaS, especially if you have experience in telematics or fleet management. Be prepared to discuss specific examples of how you've managed customer accounts and driven product adoption.
✨Demonstrate Strategic Thinking
Prepare to talk about how you've developed strategic account plans in the past. Discuss how these plans helped improve customer relationships and ensured a smooth customer journey from onboarding to renewal.
✨Engage with Customer Success Stories
Share success stories where you've maintained high levels of customer satisfaction. Focus on how you proactively managed issues and gathered feedback to enhance the customer experience.
✨Understand the Industry
Familiarise yourself with the bus and coach fleet market in the UK. Being knowledgeable about health and safety management and driver behaviour will give you an edge in the interview.
