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- Tasks: Manage customer relationships and ensure a seamless onboarding experience for software users.
- Company: Join a world leader in AI-driven safety software for bus and coach fleet operators.
- Benefits: Enjoy remote work flexibility, a competitive salary, car allowance, bonuses, and additional perks.
- Why this job: Be part of a dynamic team making a real impact on driver safety and eco-friendly driving.
- Qualifications: Experience in SaaS account management, ideally in telematics or fleet management, is essential.
- Other info: This role involves some travel within the UK and offers opportunities for professional growth.
The predicted salary is between 40000 - 60000 £ per year.
Account Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting account reviews to ensure a streamlined customer experience and to manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts.
This is a remote role within the UK with some travel. Salary Circa £50-60k + Car Allowance + Bonus dependent on Commission Circa 20-30% + Benefits.
Key skills required for the role of Account Manager – SAAS – Telematics include:- Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer interests to ensure customer success with products and services, and with proven skills in upselling and expanding client account opportunities.
- Experience in developing Strategic Account plans to help guide the customer on a successful customer experience, ensuring a mutually beneficial journey and securing long-term relationships.
- Experience of engaging with stakeholders up to the C-level.
- Experience ideally in Telematics or fleet management software, or driver safety software.
- Ideally, experience in managing accounts for bus/coach fleets or bus operators in the UK / The UK bus market is a significant advantage.
- Ideally, the candidate should have experience in Health and safety management and an understanding of the processes surrounding driver behaviour and safety.
- Maintain high levels of customer satisfaction by proactively managing large customer accounts and issues.
- Gather customer software product and user feedback, communicate it to the various company stakeholders, and serve as the customer's trusted advisor.
- Develop new relationships within accounts - from bottom to top (able to engage up to C-level).
- Ensure software renewals are dealt with promptly and efficiently, and seek opportunities to upsell.
- Execute Product Trials and Evaluations with existing customers and prospective customers.
- Assist in qualification of sales opportunities and take part in the sales process.
- Maintain opportunities within the CRM and provide accurate forecasts.
- Assist the Finance team with invoice accuracy and payment escalations.
- Understand the customer organization and the roles and responsibilities of their key employees.
- Act as the primary escalation point in the event of any issues.
This is an outstanding chance to join an expanding team for a world-leading company at the forefront of AI / real-time software for bus operators to ensure driver/passenger safety and enhance eco-friendly driving.
Account Manager – Telematics Software (United Kingdom) employer: Opus Resourcing Ltd
Contact Detail:
Opus Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – Telematics Software (United Kingdom)
✨Tip Number 1
Familiarise yourself with the telematics and fleet management industry. Understanding the latest trends, challenges, and technologies will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the telematics and SaaS sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your experience with upselling and developing strategic account plans, as these are crucial skills for the role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're a great fit for our team.
We think you need these skills to ace Account Manager – Telematics Software (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS, particularly in telematics or fleet management. Emphasise your skills in customer account management and any relevant achievements that demonstrate your ability to drive customer success.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the specific requirements of the Account Manager role. Mention your experience with strategic account planning and upselling, and how you can contribute to maintaining high levels of customer satisfaction.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed customer relationships post-sale. Highlight any experience with C-level stakeholders and your understanding of health and safety management related to driver behaviour.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to managing customer accounts and ensuring product adoption. Be ready to discuss specific examples of how you've successfully navigated challenges in previous roles.
How to prepare for a job interview at Opus Resourcing Ltd
✨Showcase Your SaaS Experience
Make sure to highlight your background in SaaS, particularly within telematics or fleet management. Be prepared to discuss specific examples of how you've managed customer accounts and driven product adoption.
✨Demonstrate Strategic Thinking
Prepare to talk about your experience in developing strategic account plans. Discuss how these plans have led to successful customer journeys and long-term relationships, showcasing your ability to balance company and customer interests.
✨Engage with Stakeholders
Since the role involves engaging with C-level stakeholders, practice articulating your value proposition clearly and confidently. Think of examples where you've successfully communicated with senior executives and how you navigated those conversations.
✨Understand the Industry
Familiarise yourself with the UK bus market and the specific challenges faced by bus operators. Being knowledgeable about health and safety management and driver behaviour will demonstrate your commitment and understanding of the industry.
