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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving product adoption.
- Company: Join a world leader in AI-driven safety software for bus and coach fleets.
- Benefits: Enjoy remote work, a competitive salary, car allowance, bonuses, and additional perks.
- Why this job: Be part of a team enhancing driver safety and eco-friendly practices in transport.
- Qualifications: Experience in SaaS account management, ideally in telematics or fleet management.
- Other info: This role offers opportunities for travel within the UK.
The predicted salary is between 40000 - 84000 £ per year.
Account Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting account reviews to ensure a streamlined customer experience and to manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts.
This is a remote role within the UK with some travel. Salary Circa £50-60k + Car Allowance + Bonus dependent on Commission Circa 20-30% + Benefits.
Key skills required for the role include:- Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts.
- Continuously balancing company and customer interests to ensure customer success with products and services.
- Proven skills in upselling and expanding client account opportunities.
- Experience in developing Strategic Account plans to help guide the customer on a successful customer experience.
- Experience of engaging with stakeholders up to the C-level.
- Experience ideally in Telematics or fleet management software, or driver safety software.
- Experience in managing accounts for bus/coach fleets or bus operators in the UK is a significant advantage.
- Experience in Health and safety management and an understanding of the processes surrounding driver behaviour and safety.
- Maintain high levels of customer satisfaction by proactively managing large customer accounts and issues.
- Gather customer software product and user feedback, communicate it to the various company stakeholders, and serve as the customer's trusted advisor.
- Develop new relationships within accounts - from bottom to top (able to engage up to C-level).
- Ensure software renewals are dealt with promptly and efficiently, and seek opportunities to upsell.
- Execute Product Trials and Evaluations with existing customers and prospective customers.
- Assist in qualification of sales opportunities and take part in the sales process.
- Maintain opportunities within the CRM and provide accurate forecasts.
- Assist the Finance team with invoice accuracy and payment escalations.
- Understand the customer organization and the roles and responsibilities of their key employees.
- Act as the primary escalation point in the event of any issues.
This is an outstanding chance to join an expanding team for a world-leading company at the forefront of AI / real-time software for bus operators to ensure driver/passenger safety and enhance eco-friendly driving.
Account Manager – Telematics Software employer: Opus Resourcing Ltd
Contact Detail:
Opus Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – Telematics Software
✨Tip Number 1
Familiarise yourself with the telematics and fleet management industry. Understanding the specific challenges and trends in this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the SaaS and telematics space. Attend industry events, webinars, or online forums to connect with others in the field. This can lead to valuable insights and potentially even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with customer success strategies. Be ready to share specific examples of how you've managed customer relationships, driven product adoption, and achieved upselling opportunities in previous roles.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to tailor your discussions and show how you can contribute to their goals, especially in enhancing customer satisfaction and driving account growth.
We think you need these skills to ace Account Manager – Telematics Software
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS, particularly in telematics or fleet management. Emphasise your skills in customer account management and any relevant achievements in upselling and strategic account planning.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the company's mission. Mention specific experiences that demonstrate your ability to manage customer relationships and drive product adoption.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed large customer accounts, especially in the telematics or fleet safety sectors. Highlight your success in engaging with C-level stakeholders and developing strategic account plans.
Prepare for Potential Questions: Think about how you would answer questions related to customer satisfaction, handling escalations, and driving upsell opportunities. Be ready to provide examples from your past experiences that showcase your problem-solving skills and customer-centric approach.
How to prepare for a job interview at Opus Resourcing Ltd
✨Showcase Your SaaS Experience
Make sure to highlight your background in SaaS, particularly in telematics or fleet management. Discuss specific examples of how you've managed customer accounts and driven product adoption, as this will resonate well with the interviewers.
✨Demonstrate Strategic Thinking
Prepare to talk about your experience in developing strategic account plans. Be ready to explain how these plans have led to successful customer journeys and long-term relationships, showcasing your ability to balance both company and customer interests.
✨Engage with C-Level Stakeholders
Since the role involves engaging with stakeholders up to the C-level, practice articulating your thoughts clearly and confidently. Share instances where you've successfully navigated conversations with senior executives and how you built trust and rapport.
✨Understand the Industry Landscape
Familiarise yourself with the UK bus market and the specific challenges faced by bus operators. Being knowledgeable about health and safety management and driver behaviour will demonstrate your commitment and understanding of the industry, making you a more attractive candidate.
