Account Manager - Telematics Software

Account Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting account reviews to ensure a streamlined customer experience and to manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts.

This is a remote role within the UK with some travel. Salary Circa £50-60k + Car Allowance + Bonus dependent on Commission Circa 20-30% + Benefits.

Key skills required for the role of Account Manager – SAAS – Telematics include:

• Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer interests to ensure customer success with products and services, and with proven skills in upselling and expanding client account opportunities.
• Experience in developing Strategic Account plans to help guide the customer on a successful customer experience, ensuring a mutually beneficial journey and securing long-term relationships.
• Experience of engaging with stakeholders up to the C-level.
• Experience ideally in Telematics or fleet management software, or driver safety software.
• Ideally, experience in managing accounts for bus/coach fleets or bus operators in the UK / The UK bus market is a significant advantage.
• Ideally, the candidate should have experience in Health and safety management and an understanding of the processes surrounding driver behaviour and safety.

Key aspects of the Account Manager role would include:

• Maintain high levels of customer satisfaction by proactively managing large customer accounts and issues.
• Gather customer software product and user feedback, communicate it to the various company stakeholders, and serve as the customer's trusted advisor.
• Develop new relationships within accounts - from bottom to top (able to engage up to C-level).
• Ensure software renewals are dealt with promptly and efficiently, and seek opportunities to upsell.
• Execute Product Trials and Evaluations with existing customers and prospective customers.
• Assist in qualification of sales opportunities and take part in the sales process.
• Maintain opportunities within the CRM and provide accurate forecasts.
• Assist the Finance team with invoice accuracy and payment escalations.
• Understand the customer organization and the roles and responsibilities of their key employees.
• Act as the primary escalation point in the event of any issues.

This is an outstanding chance to join an expanding team for a world-leading company at the forefront of AI / real-time software for bus operators to ensure driver/passenger safety and enhance eco-friendly driving.