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- Tasks: Manage customer relationships and ensure a seamless onboarding experience.
- Company: Join a world leader in AI-driven safety software for bus and coach fleets.
- Benefits: Enjoy remote work, a competitive salary, car allowance, bonuses, and additional perks.
- Why this job: Be part of a dynamic team making a real impact on driver safety and eco-friendly driving.
- Qualifications: Experience in SaaS account management, ideally in telematics or fleet management.
- Other info: This role offers opportunities for travel within the UK.
The predicted salary is between 40000 - 60000 £ per year.
Account Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting account reviews to ensure a streamlined customer experience and to manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts.
This is a remote role within the UK with some travel. Salary Circa £50-60k + Car Allowance + Bonus dependent on Commission Circa 20-30% + Benefits.
Key skills required for the role of Account Manager – SAAS – Telematics include:- Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer interests to ensure customer success with products and services, and with proven skills in upselling and expanding client account opportunities.
- Experience in developing Strategic Account plans to help guide the customer on a successful customer experience, ensuring a mutually beneficial journey and securing long-term relationships.
- Experience ideally in Telematics or fleet management software, or driver safety software.
- Ideally, experience in managing accounts for bus/coach fleets or bus operators in the UK / The UK bus market is a significant advantage.
- Ideally, the candidate should have experience in Health and safety management and an understanding of the processes surrounding driver behaviour and safety.
- Maintain high levels of customer satisfaction by proactively managing large customer accounts and issues.
- Gather customer software product and user feedback, communicate it to the various company stakeholders, and serve as the customer's trusted advisor.
- Develop new relationships within accounts - from bottom to top (able to engage up to C-level).
- Ensure software renewals are dealt with promptly and efficiently, and seek opportunities to upsell.
- Assist in qualification of sales opportunities and take part in the sales process.
- Maintain opportunities within the CRM and provide accurate forecasts.
This is an outstanding chance to join an expanding team for a world-leading company at the forefront of AI / real-time software for bus operators to ensure driver/passenger safety and enhance eco-friendly driving.
Account Manager (Software) (Permanent) employer: Opus Resourcing Ltd
Contact Detail:
Opus Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Software) (Permanent)
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS, particularly in telematics and fleet management. Understanding the nuances of these industries will help you speak confidently about how you can add value to our customers' journeys.
✨Tip Number 2
Network with professionals in the telematics and fleet safety sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlighting your experience in upselling and developing strategic account plans will demonstrate your capability to drive customer success.
✨Tip Number 4
Research our company’s products and services thoroughly. Being able to articulate how our AI-driven solutions enhance driver safety and eco-friendly driving will show your genuine interest and understanding of our mission.
We think you need these skills to ace Account Manager (Software) (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS, particularly in telematics or fleet management. Emphasise your skills in customer account management and any relevant achievements in upselling and customer success.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the company's mission. Mention specific experiences that demonstrate your ability to manage customer relationships and drive product adoption.
Showcase Relevant Experience: When detailing your work history, focus on your experience with strategic account planning and customer lifecycle management. Use metrics to illustrate your success in maintaining high customer satisfaction and achieving contract renewals.
Prepare for Potential Questions: Think about how you would answer questions related to managing large accounts, handling customer feedback, and developing relationships at various levels within an organisation. Be ready to discuss your approach to upselling and ensuring customer success.
How to prepare for a job interview at Opus Resourcing Ltd
✨Showcase Your SaaS Experience
Make sure to highlight your previous experience in managing large customer accounts within a SaaS environment. Be prepared to discuss specific examples of how you've successfully navigated the customer journey, from onboarding to upselling.
✨Demonstrate Strategic Thinking
Prepare to talk about how you've developed strategic account plans in the past. Discuss how these plans have led to improved customer satisfaction and long-term relationships, showcasing your ability to balance both company and customer interests.
✨Understand the Industry
Familiarise yourself with the telematics and fleet management sectors, especially regarding bus and coach operations in the UK. Being able to speak knowledgeably about industry trends and challenges will set you apart as a candidate.
✨Engage at All Levels
Be ready to explain how you've built relationships across different levels within an organisation, including C-level executives. This demonstrates your ability to communicate effectively and manage diverse stakeholder needs.
