At a Glance
- Tasks: Provide 2nd line support for Microsoft 365 technologies and troubleshoot complex technical issues.
- Company: Exciting consultancy in the North West with a growing IT team.
- Benefits: Competitive salary, ongoing training, flexible working options, and career progression.
- Why this job: Join a dynamic team and work with the latest Microsoft technologies to enhance user experiences.
- Qualifications: Strong Microsoft cloud support experience and troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
- Microsoft 365 Service Desk Analyst (2nd Line Support)
- Type: Full Time, Permanent
The Opportunity
We are seeking a skilled Microsoft 365 Service Desk Analyst (2nd Line Support) to join a growing IT team within an exciting and growing consultancy based in the North West.
This is an excellent opportunity for someone with strong Microsoft cloud support experience who enjoys troubleshooting complex technical issues, improving user experiences, and working across a modern Microsoft technology stack.
As a 2nd Line Support Analyst, you will act as an escalation point for technical issues, supporting end-users and ensuring the stability, security, and performance of Microsoft 365 services across the business and it’s customers.
Key Responsibilities
- Provide 2nd line support for Microsoft 365 technologies and end-user services.
- Troubleshoot and resolve incidents escalated from the Service Desk.
- Support and administer Microsoft 365, including user management, licensing, and service configuration.
- Manage and troubleshoot Microsoft Intune for device management, compliance policies, and application deployment.
- Support Microsoft Entra ID (Azure AD), including identity, access management, MFA, Conditional Access, and security best practices.
- Diagnose and resolve issues relating to Microsoft Teams, including collaboration, telephony, and meeting functionality.
- Support and maintain Share Point Online, assisting users with permissions, document management, and site administration.
- Manage and troubleshoot Exchange Online, including mail flow, mailbox administration, and email security.
- Monitor system performance and proactively identify opportunities for improvement.
- Create and maintain technical documentation, knowledge articles, and support procedures.
- Work closely with infrastructure, security, and project teams on service enhancements and deployments.
What’s on offer
- Opportunity to work with the latest Microsoft technologies.
- Ongoing training and certification support.
- Career progression within a collaborative IT team.
- Competitive salary and benefits package.
- Flexible and hybrid working options.
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Service Desk Analyst in Warrington employer: Opus Recruitment Solutions
Opus Recruitment Solutions is an excellent employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With opportunities to work on high-profile projects across major UK cities, employees benefit from a hybrid working model that promotes work-life balance while engaging in meaningful work that makes a difference. The company values innovation and collaboration, ensuring that every team member can contribute to creating accessible and scalable solutions.
Contact Details:
Opus Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Opus Recruitment Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Opus Recruitment Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Opus Recruitment Solutions!
✨Direct Apply to Opus Recruitment Solutions
Let's not forget to apply directly through the Opus Recruitment Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Opus Recruitment Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Opus Recruitment Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Opus Recruitment Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
