At a Glance
- Tasks: Own the support queue and assist customers with their queries.
- Company: Join a fast-growing fintech scaleup in London.
- Benefits: Enjoy equity, private medical care, and a competitive salary.
- Other info: Hybrid work model with opportunities for professional development.
- Why this job: Be part of a high-performing team and grow your career.
- Qualifications: Experience in B2B SaaS and a passion for customer support.
The predicted salary is between 55000 - 65000 £ per year.
I am looking for a customer facing Product Support Specialist to join a growing fintech scaleup. You will be responsible for:
- Support Queue Ownership
- Act as customer-facing point of contact for queries
- Gather the right information before escalating to engineering, QA, product, or implementation
- Identify opportunities to improve ticket handling, escalation, documentation, and internal workflows
The ideal person they’re looking for will have come from a B2B company ideally within the SaaS space and someone with experience working with implementations, hyper care and post go live support. This is not a technical role but someone with technical curiosity will suit this well especially around data.
My client are based in London and they go in twice a week and offer some great benefits such as equity, private medical care and more. Salary is up to £65,000 for the right person and are looking to get someone in asap. This is a great opportunity for someone looking to grow within a high performing team.
If you’re interested please apply to the role or send your CV to . No sponsorship is available.
Product Support Specialist | London/Hybrid | £55,000 - £65,000 in Slough employer: Opus Recruitment Solutions
Join a dynamic fintech scaleup in London, where you will thrive in a collaborative work culture that values innovation and employee growth. With competitive benefits including equity and private medical care, this role offers a unique opportunity to develop your skills within a high-performing team while making a meaningful impact in the B2B SaaS space.
Contact Details:
Opus Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist | London/Hybrid | £55,000 - £65,000 in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and SaaS space on LinkedIn. Join relevant groups, attend meetups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially around customer support and ticket handling. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be your next big break. Plus, it’s a great way to show your interest in being part of our growing team at StudySmarter!
We think you need these skills to ace Product Support Specialist | London/Hybrid | £55,000 - £65,000 in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Product Support Specialist role. Highlight any B2B or SaaS experience you have, as well as your customer support achievements.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or improved processes in previous positions.
Show Your Curiosity:Since we value technical curiosity, don’t hesitate to mention any relevant projects or experiences where you’ve explored data or technology. This will show us your eagerness to learn and grow.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Opus Recruitment Solutions
✨Know Your Product Inside Out
Before the interview, make sure you understand the company's product and how it fits into the fintech landscape. Familiarise yourself with their SaaS offerings and any recent updates or features. This will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer queries and how you would handle them. Be ready to discuss your approach to support queue ownership and how you gather information before escalating issues. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Your Technical Curiosity
Even though this isn't a technical role, demonstrating your curiosity about data and technology can set you apart. Be prepared to discuss how you've engaged with technical teams in the past and how you’ve used data to improve customer support processes.
✨Highlight Your B2B Experience
Since the ideal candidate comes from a B2B background, be sure to emphasise your relevant experience. Share specific examples of how you've supported clients in a similar environment, particularly in SaaS or insurtech, and how you contributed to successful implementations and post-go-live support.
