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For Companies Contract Opportunity: ServiceNow Business Process Consultant – Financial Services
Location: London (Hybrid)
Contract Type: 6 Months (Outside IR35)
Day Rate: Competitive, based on experience
Start Date: ASAP
About the Company:
Join a leading financial institution undergoing a major digital transformation. This organisation is investing heavily in ServiceNow to streamline operations, improve compliance, and enhance customer experience across its global footprint.
Role Overview:
We’re seeking a ServiceNow Business Process Consultant to support the design and optimisation of workflows across key modules including ITSM, HRSD, and GRC. You’ll work closely with stakeholders to map current processes, identify gaps, and implement scalable solutions using ServiceNow best practices.
Key Responsibilities:
- Lead workshops to gather and analyse business requirements.
- Design and document end-to-end business processes aligned with ServiceNow capabilities.
- Collaborate with technical teams to translate process designs into platform configurations.
- Drive process improvements and automation across IT and business functions.
- Ensure alignment with regulatory and compliance standards (e.g., SOX, GDPR).
- Support UAT and change management activities.
Essential Skills & Experience:
- Proven experience as a Business Process Consultant within ServiceNow projects.
- Strong understanding of ServiceNow modules: ITSM, HRSD, GRC, IRM.
- Experience in financial services or regulated environments.
- Excellent stakeholder engagement and communication skills.
- Ability to work independently and manage multiple priorities.
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Process Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and business process consulting. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous projects, especially those involving ITSM, HRSD, and GRC. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Business Process Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Process Consultant role. Highlight your experience with ITSM, HRSD, and GRC modules, and don’t forget to showcase any relevant projects in financial services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific skills that align with the job description and how you can contribute to our digital transformation journey.
Showcase Your Stakeholder Engagement Skills: Since this role involves working closely with stakeholders, make sure to highlight your communication and engagement skills in your application. Share examples of how you've successfully collaborated with teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Opus Recruitment Solutions
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow modules like ITSM, HRSD, and GRC. Be ready to discuss how you've used these in past projects and how they can be applied to the role you're interviewing for.
✨Prepare for Stakeholder Scenarios
Since stakeholder engagement is key, think of examples where you've successfully gathered requirements or led workshops. Practise explaining your approach to mapping processes and identifying gaps, as this will likely come up in the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to drive process improvements and automation, especially in regulated environments like financial services.
✨Understand Compliance Standards
Familiarise yourself with compliance standards relevant to the role, such as SOX and GDPR. Be ready to explain how you've ensured alignment with these standards in your past work, as this will demonstrate your understanding of the industry's requirements.
