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- Tasks: Lead workshops, design processes, and drive improvements using ServiceNow.
- Company: Join a leading financial institution in digital transformation.
- Benefits: Competitive day rate, hybrid work, and a chance to shape the future.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: Experience with ServiceNow and strong communication skills required.
- Other info: Opportunity for professional growth in a regulated industry.
Contract Opportunity: ServiceNow Business Process Consultant – Financial Services
Location: London (Hybrid)
Contract Type: 6 Months (Outside IR35)
Day Rate: Competitive, based on experience
Start Date: ASAP
About the Company:
Join a leading financial institution undergoing a major digital transformation. This organisation is investing heavily in ServiceNow to streamline operations, improve compliance, and enhance customer experience across its global footprint.
Role Overview:
We’re seeking a ServiceNow Business Process Consultant to support the design and optimisation of workflows across key modules including ITSM, HRSD, and GRC. You’ll work closely with stakeholders to map current processes, identify gaps, and implement scalable solutions using ServiceNow best practices.
Key Responsibilities:
- Lead workshops to gather and analyse business requirements.
- Design and document end-to-end business processes aligned with ServiceNow capabilities.
- Collaborate with technical teams to translate process designs into platform configurations.
- Drive process improvements and automation across IT and business functions.
- Ensure alignment with regulatory and compliance standards (e.g., SOX, GDPR).
- Support UAT and change management activities.
Essential Skills & Experience:
- Proven experience as a Business Process Consultant within ServiceNow projects.
- Strong understanding of ServiceNow modules: ITSM, HRSD, GRC, IRM.
- Experience in financial services or regulated environments.
- Excellent stakeholder engagement and communication skills.
- Ability to work independently and manage multiple priorities.
ServiceNow Business Process Consultant employer: Opus Recruitment Solutions
Contact Detail:
Opus Recruitment Solutions Recruiting Team
We think you need these skills to ace ServiceNow Business Process Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Process Consultant role. Highlight your experience with ITSM, HRSD, and GRC modules, and don’t forget to showcase any relevant projects in financial services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific skills that align with the job description and how you can contribute to the digital transformation at our company.
Showcase Your Stakeholder Engagement Skills: Since this role involves working closely with stakeholders, make sure to highlight your communication and engagement skills in your application. Share examples of how you've successfully collaborated with teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Opus Recruitment Solutions
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow modules like ITSM, HRSD, and GRC. Be ready to discuss how you've used these in past projects and how they can be applied to the role you're interviewing for.
✨Prepare for Stakeholder Scenarios
Since stakeholder engagement is key, think of examples where you've successfully gathered requirements or led workshops. Practise explaining your approach to mapping processes and identifying gaps, as this will likely come up in the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight any process improvements or automation initiatives you've implemented, especially in financial services or regulated environments.
✨Understand Compliance Standards
Familiarise yourself with relevant compliance standards like SOX and GDPR. Be ready to explain how you've ensured alignment with these regulations in your past work, as this will demonstrate your understanding of the industry's requirements.
