Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design of ITSM solutions and guide teams to enhance service delivery.
- Company: Join a top-tier ServiceNow partner known for innovation and excellence.
- Benefits: Enjoy flexible work with one day in the office and access to exciting projects.
- Why this job: Shape transformative experiences for global clients while working in a supportive culture.
- Qualifications: Must have proven experience as a ServiceNow Architect and relevant certifications.
- Other info: Opportunity to work across diverse industries like finance, healthcare, and government.
The predicted salary is between 48000 - 84000 £ per year.
ServiceNow Architect – ITSM Specialist | Elite ServiceNow Partner | London, one day a week in office.
I\’m looking for a ServiceNow Architect with deep ITSM expertise to shape transformative service experiences for global clients. My client is one of the UK’s most respected ServiceNow partners—where innovation meets impact.
As a senior member of their architecture practice, you’ll lead end-to-end ITSM solution design, ensuring optimal platform performance, user experience, and long-term scalability. You’ll act as a thought leader across internal teams and client landscapes, helping top-tier enterprises elevate their service delivery with future-proof ServiceNow frameworks.
You will:
- Architect robust ITSM solutions using ServiceNow’s latest platform capabilities
- Translate complex business needs into elegant, scalable technical designs
- Lead technical workshops with C-level stakeholders and delivery teams
- Guide developers and consultants through delivery best practices and performance optimization
- Own architectural governance and review, ensuring alignment with platform and partner standards
- Identify opportunities to extend ITSM into ITOM, HRSD, and custom applications
You must have:
- Proven success as a ServiceNow Architect.
- Expert-level experience in ITSM suite: Incident, Problem, Change, Request, Knowledge, CMDB
- Strong knowledge of scripting (JavaScript), Flow Designer, and IntegrationHub
- Experience working with large enterprise clients in regulated environments
- Certifications: ServiceNow Certified Technical Architect (CTA), Implementation Specialist (ITSM), System Administrator
- Excellent communication and stakeholder engagement skills
You will join an Elite ServiceNow Partner with Gold-level status and glowing CSAT who have an award-winning delivery team with access to marquee projects and clients.
This role will offer you opportunities to lead innovation across several different industries such as finance, healthcare, government & you will work in a collaborative, supportive culture that prioritizes excellence and growth.
If you are interested in this role please apply below or send your CV to
ServiceNow Architect – ITSM Specialist | Elite ServiceNow Partner | London, one day a week in office. employer: Opus Recruitment Solutions
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect – ITSM Specialist | Elite ServiceNow Partner | London, one day a week in office.
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend local meetups or online webinars to connect with current ServiceNow Architects and learn about their experiences. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Showcase your expertise by contributing to forums or writing articles on platforms like LinkedIn. Discussing ITSM solutions and sharing your knowledge can position you as a thought leader, making you more attractive to potential employers.
✨Tip Number 3
Prepare for technical interviews by practising common scenarios that a ServiceNow Architect might face. Focus on articulating your problem-solving process and how you would approach designing scalable ITSM solutions.
✨Tip Number 4
Research the company culture of the Elite ServiceNow Partner you're applying to. Understanding their values and recent projects can help you tailor your discussions during interviews, demonstrating your genuine interest in their work.
We think you need these skills to ace ServiceNow Architect – ITSM Specialist | Elite ServiceNow Partner | London, one day a week in office.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a ServiceNow Architect, particularly your expertise in ITSM. Include specific examples of projects where you've successfully implemented ITSM solutions and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your deep ITSM expertise and how it aligns with the company's goals. Be sure to address how you can contribute to shaping transformative service experiences for their clients.
Highlight Technical Skills: In your application, emphasise your technical skills, especially in scripting (JavaScript), Flow Designer, and IntegrationHub. Provide examples of how you've used these skills to solve complex business needs in previous roles.
Showcase Leadership Experience: Since this role involves leading technical workshops and guiding teams, include examples of your leadership experience. Discuss how you've engaged with stakeholders and led teams to deliver successful ITSM solutions.
How to prepare for a job interview at Opus Recruitment Solutions
✨Showcase Your ITSM Expertise
Be prepared to discuss your deep knowledge of the ITSM suite, including Incident, Problem, Change, Request, Knowledge, and CMDB. Highlight specific projects where you've successfully implemented these solutions, as this will demonstrate your hands-on experience and understanding of the platform.
✨Prepare for Technical Workshops
Since you'll be leading technical workshops with C-level stakeholders, practice articulating complex technical concepts in a clear and concise manner. Use examples from your past experiences to illustrate how you've effectively communicated with senior management and influenced decision-making.
✨Demonstrate Architectural Governance Skills
Familiarise yourself with architectural governance principles and be ready to discuss how you've ensured alignment with platform and partner standards in previous roles. This will show that you understand the importance of maintaining high-quality standards in solution design.
✨Engage with Stakeholder Management
Excellent communication and stakeholder engagement skills are crucial for this role. Prepare to share examples of how you've successfully managed relationships with various stakeholders, particularly in large enterprise environments, to ensure project success and client satisfaction.
