At a Glance
- Tasks: Provide advanced technical support and resolve complex incidents in a hybrid work environment.
- Company: Join a dynamic tech team in Newcastle with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring operational stability across critical production systems.
- Qualifications: Experience in enterprise application support and strong problem-solving skills required.
The predicted salary is between 55000 - 65000 £ per year.
We are hiring for a
L3 Support Engineer role. Its a 12 Months of Contract to Hire role Location: Hybrid at Newcastle (3 days/week)
- Overview
- We are seeking an experienced
L3 Live Support Engineer to provide advanced technical support and operational stability across critical production systems.
The successful candidate will act as the highest level of technical escalation, owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact.
This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams.
Key Responsibilities
- Own and manage the investigation and resolution of live production incidents and service requests.
- Act as the primary technical escalation point for complex issues impacting business-critical services.
- Execute technical recovery actions during incidents to restore service as quickly as possible.
- Participate in Major Incident and High-Priority Incident response activities.
- Technical Troubleshooting
- Diagnose and resolve application, infrastructure, integration, database, and data-related issues across supported products and platforms.
- Analyse logs, system metrics, monitoring tools, and application behaviour to identify root causes and corrective actions.
- Maintain a deep understanding of product architecture, business processes, and operational dependencies.
- Problem Management & Continuous Improvement
- Conduct root cause analysis (RCA) and contribute to Problem Management processes.
- Participate in post-incident reviews and recommend long-term preventative solutions.
- Drive continuous service improvement through automation, process optimisation, tooling enhancements, and reduction of recurring incidents.
- Monitor service health and proactively identify risks, trends, and emerging issues.
- Develop and maintain operational documentation, runbooks, knowledge articles, and support procedures.
- Ensure monitoring, alerting, and support processes remain effective and fit for purpose.
- Work closely with Delivery, Development, Dev Ops, Infrastructure, Enterprise Service Management, Operational Teams, and third-party suppliers to resolve incidents effectively.
- Communicate clearly with technical and non-technical stakeholders during incident resolution.
- Support service reviews and contribute to operational governance activities.
- On-Call Support
- Participate in High-Priority Incident response and on-call/out-of-hours support rotas where required.
- Technical Skills
- Strong experience supporting enterprise applications in a production environment.
- Proven expertise in incident management, problem management, and root cause analysis.
- Experience with application support, infrastructure troubleshooting, and system integrations.
- Knowledge of SQL and database troubleshooting.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, App Dynamics, Grafana, Azure Monitor, or equivalent.
- Understanding of cloud platforms (Azure, AWS, or GCP).
- Familiarity with APIs, middleware, and integration technologies.
- Knowledge of ITIL principles and service management best practices.
- Excellent problem-solving and analytical abilities.
- Strong communication and stakeholder management skills.
- Ability to perform under pressure during critical incidents.
- Strong collaboration and teamwork mindset.
- Ability to prioritise workload effectively in a fast-paced environment.
- ITIL Foundation Certification.
- Experience working within Agile and Dev Ops environments.
- Exposure to automation and scripting technologies (Power Shell, Python, Bash, etc.).
- Experience supporting cloud-native applications and microservices architectures.
- #J-18808-Ljbffr
Support Engineer L3 in North East employer: Opus Recruitment Solutions
Opus Recruitment Solutions is an excellent employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With opportunities to work on high-profile projects across major UK cities, employees benefit from a hybrid working model that promotes work-life balance while engaging in meaningful work that makes a difference. The company values innovation and collaboration, ensuring that every team member can contribute to creating accessible and scalable solutions.
Contact Details:
Opus Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer L3 in North East
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Opus Recruitment Solutions that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Support Engineer L3 in North East
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Opus Recruitment Solutions, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Opus Recruitment Solutions can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Opus Recruitment Solutions will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Opus Recruitment Solutions
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Opus Recruitment Solutions. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Opus Recruitment Solutions.
