Role Overview
Service Desk Team Lead for a Microsoft Gold Partner MSP working in the healthcare and education sectors.
Lead a team of 10 second‑line engineers located in Bristol and Glasgow.
Responsibilities
- Act as the point of escalation for the team and communicate with third‑party customers.
- Manage Azure migrations, server upgrades and other projects across the Microsoft Stack.
- Provide technical guidance and support to team members.
Qualifications
- Strong technical background with experience in Windows Server, Azure and the Microsoft ecosystem.
- Previous support role experience, ideally 2nd line or higher.
- Excellent communication and leadership skills.
Benefits
- Salary up to £65,000 + bonus.
- Hybrid working model: 3 days a week onsite; choice of office in Bristol, London, Newcastle or Glasgow.
- Medical care options, EV scheme and other benefits.
Service Desk Team Lead | £55,000 - £60,000 | UK/Hybrid | in Newcastle upon Tyne employer: Opus Recruitment Solutions
Opus Recruitment Solutions is an excellent employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With opportunities to work on high-profile projects across major UK cities, employees benefit from a hybrid working model that promotes work-life balance while engaging in meaningful work that makes a difference. The company values innovation and collaboration, ensuring that every team member can contribute to creating accessible and scalable solutions.
Contact Details:
Opus Recruitment Solutions Recruitment Team
